{"id":3491817,"url":"https://alion.io/job/moss-inc-regional-it-analyst-2","title":"Regional IT Analyst","company":{"id":2299477,"name":"Moss Inc","domain":"mossinc.com","url":"https://alion.io/company/mossinc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States","Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Domo","optional":false},{"name":"ITIL","optional":false},{"name":"Power BI","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T23:54:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T12:32:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Moss, a Vomela Company, our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.\nApply now to find your place at Moss.\nLocation: Onsite role in Orlando, FL or Las Vegas, NV with 5% travel required between sites\nPay Range: $80,000 - 90,000 USD/annually\nJob Summary\nWe are looking for a Regional IT Analyst to support two production locations. The role is deliberately split: approximately half the week is hands-on technical support covering hardware, software, and networking, and half is front-line support for our ERP and connected business systems access, errors, data, and the documentation that keeps them usable.\nWhat You'll Do...\nSite Support (50%)\nServe as first and second-line support for both locations across hardware, software, and connectivity. \nComplete tickets through resolution and including documentation\nSame-day remote response, on-site presence within the committed window, and a scheduled visit cadence at whichever site is not home base.\nDeploy, configure, and support laptops, desktops, peripherals, printing, and production-adjacent equipment at both sites, working within the endpoint standards.\nSupport the physical network edge - switching, wireless coverage, cabling, and site connectivity. Diagnose locally and coordinate with central network and infrastructure staff on changes that extend beyond the site.\nProvide on-site presence and coordination through the planned Las Vegas network hardware refresh, including pre-staging, day-of execution, and post-cutover stabilization.\nHandle account provisioning, hardware issue, and departure recovery in coordination with central IT and HR. Build and maintain runbooks, and work with a designated non-IT site contact at the alternate location for remote coverage.\nERP and Business Systems Support (50%)\nManage logins, role assignment, and permission sets across the ERP and connected platforms. \nAct as first responder when a system throws an error or behaves unexpectedly. Reproduce the issue, determine whether the cause is access, data, or a genuine defect, and either resolve it or escalate with enough detail that the next person does not start over.\nBuild working knowledge of how data is actually structured and entered such as where a field means something different from what its label suggests, where conventions differ between sites, and which records other processes depend on.\nWrite and maintain the standard operating procedures and how-to documentation site users work from, and keep them current as processes and platforms change.\nTrain site users on the systems they work in daily. Identify where designed process and actual floor practice have drifted apart, and close the gap through training, documentation, or a corrected setting.\nRoute work that requires a build or a configuration change into the enterprise intake process with enough context to be acted on, rather than operating a parallel one.\nRequirements\nWhat You'll Bring...\n3+ years in IT support, service desk, or site/regional IT with direct end-user responsibility across hardware, software, and networking\nHands-on experience working inside an ERP platform supporting end users, managing access and permissions, and troubleshooting errors and data issues\nWorking knowledge of Windows desktop troubleshooting, identity and access, networking fundamentals, and endpoint security tooling\nDisciplined use of a ticketing system, including documentation\nStrong written communication\nCredibility with the operators on the production floors\nAbility to carry a support queue and a platform workstream in the same week \nWillingness to travel regularly between Las Vegas and Orlando, with occasional additional travel\nPreferred\nManufacturing, printing, fabrication, event production, or engineered-to-order environment preferred\nMicrosoft Dynamics 365 Business Central, or comparable mid-market ERP experience\nExperience supporting large-format production, cutting, or finishing equipment\nSQL or reporting-tool fluency (Power BI, Domo, or similar)\nFamiliarity with ITIL 4 service management concepts\nExperience through network refresh, site build-out, or facility relocation\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off\nShort Term & Long-Term Disability\nTraining & Development\nWellness Resources\nPhysical Demands\nThis role requires regular communication, both verbal and written, and frequent use of hands for computer and office equipment. The position may involve occasional standing, walking, or lifting up to 25 pounds. Vision requirements include close and distance vision with the ability to adjust focus. Intermediate to advanced technical aptitude is required.","description_format":"text","description_chars":5026,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Creative Agencies","Event Management"],"lifecycle":[{"event":"open","at":"2026-10-29T23:54:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/moss-inc-regional-it-analyst-2","json_url":"https://alion.io/job/moss-inc-regional-it-analyst-2.json","meta":{"generated_at":"2026-10-30T16:19:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4500,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2299477},"rest":"https://alion.io/mcp/rest/get_company?id=2299477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoss-inc-regional-it-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoss-inc-regional-it-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoss-inc-regional-it-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moss-inc-regional-it-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoss-inc-regional-it-analyst-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3491817}},{"tool":"search_jobs","arguments":{"company":"mossinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3491817},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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