{"id":3608523,"url":"https://alion.io/job/motia-customer-engagement-manager","title":"Customer Engagement Manager","company":{"id":4518,"name":"Motia","domain":"motia.com","url":"https://alion.io/company/motia","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26782,"max":null,"currency":"GBP","period":"month","gross":null,"usd_annual":430452},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T12:47:15Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-12T13:38:39Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"At Motia, we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 50,000 customers nationwide. Whether you’re passionate about sales, technology, customer service, or management, you’ll find opportunities here that will challenge, inspire, and reward you.\nThe Customer Engagement Manager is responsible for retaining existing customers, reducing account closures, and strengthening long-term customer relationships. The role involves engaging with customers who are considering leaving, identifying the reasons behind their dissatisfaction, and delivering tailored solutions that meet their needs.\nPlease note this position is based at our Lawnswood office in North Leeds (LS16 6QY).\nKey Responsibilities\nContact customers who have requested to close their accounts with a view to retaining their business. \nInvestigate and identify the root cause of customer dissatisfaction or disengagement. \nUse a consultative approach to understand customer needs, challenges, and objectives. \nPresent tailored solutions that address customer concerns and demonstrate the value of remaining with the business. \nSuccessfully negotiate positive outcomes that retain customers and reduce account closures. \nRe-engage customers to maximise account utilisation and drawing potential. \nDevelop and maintain strong customer relationships through regular contact and proactive account management. \nMonitor customer activity and engagement levels, taking proactive action where required. \nDeliver a consistently high standard of customer care and service throughout the customer lifecycle. \nIdentify and deliver cross-sell and upsell opportunities that enhance the customer experience and support business growth. \nRecommend relevant products and services based on customer needs and account activity. \nEncourage deeper customer engagement to increase long-term value, loyalty, and account longevity. \nMeet and exceed agreed customer retention and engagement targets. \nAccurately record customer interactions, outcomes, and follow-up actions within CRM systems. \nUtilise CRM and dialler platforms effectively to manage activity and maintain customer records. \nProvide feedback and insights on recurring customer issues and opportunities for service improvement.\nRequirements\nOur friendly, consultative, and knowledgeable approach to everything we do sets us apart from our competitors, and we are always looking for enthusiastic people with a passion for speaking to customers to join our business. The ideal person will be able to demonstrate that the following skills:\nProven experience in a customer retention, account management, customer success, or sales environment. \nPrevious experience managing win-back or cancellation-retention activity. \nDemonstrable success in improving customer satisfaction and loyalty. \nStrong relationship-building, communication, and influencing skills. \nExcellent problem-solving and objection-handling abilities. \nHighly organised with strong attention to detail. \nComfortable working with CRM platforms and dialler systems. \nAbility to manage multiple customer accounts and follow-up activities effectively. \nResults-focused with experience working towards performance targets. \nExperience identifying and delivering cross-sell opportunities.\nCustomer-centric with a genuine passion for helping customers achieve positive outcomes. \nEmpathetic and able to quickly understand customer needs and concerns.\nCommercially minded whilst maintaining a customer-first approach. \nProactive, self-motivated, and resilient. \nPositive, solutions-focused, and driven by results. \nComfortable working in a fast-paced, target-driven environment.\nBenefits\nBasic salary - £26,782 per annum\nMonthly commission - OTE £350 per month.\nAn additional day annual leave for your birthday\nFree breakfast\nSociable working hours, no weekends or evenings\nEarly Friday finish\nFun, supportive working environment\nDress down office\n25 days annual leave\nPension\n4 x salary life assurance\nWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.","description_format":"text","description_chars":4451,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management"],"lifecycle":[{"event":"open","at":"2026-11-02T12:47:15Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.813,"p_room":0.945,"age_days":9,"expected_fill_days":17,"reasons":["conf:2","urgency","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":430452,"is_top_pay":true},"html_url":"https://alion.io/job/motia-customer-engagement-manager","json_url":"https://alion.io/job/motia-customer-engagement-manager.json","meta":{"generated_at":"2026-11-12T20:04:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42432,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4518},"rest":"https://alion.io/mcp/rest/get_company?id=4518"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotia-customer-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotia-customer-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotia-customer-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motia-customer-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotia-customer-engagement-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3608523}},{"tool":"search_jobs","arguments":{"company":"motia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3608523},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}