{"id":3416884,"url":"https://alion.io/job/motife-billing-support-specialist-2","title":"Billing Support Specialist","company":{"id":873,"name":"MOTIFE","domain":"motife.com","url":"https://alion.io/company/motife","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitify","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-28T15:28:42Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-06T02:37:50Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"We are hiring on behalf of our client, a global leader in HR technology, delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle. Trusted by thousands of organizations worldwide, their solutions combine cloud technology, automation, and cutting-edge AI to help businesses hire smarter, work more efficiently, and deliver better talent experiences.\nWe are looking for a Billing Support Specialist to join our client’s Billing Support team, helping customers understand their invoices, contract terms, and payment information. In this role, you will respond to customer queries and support the account suspension process. This opportunity is suited to someone who communicates clearly, pays close attention to detail, and enjoys helping others. Previous billing or finance experience is not required.\nKey takeaways:\nSalary: 8 000 PLN - 9 000 PLN gross on the Contract of Employment\nWorking hours: 3 PM - 11 PM Poland time\nWorking model: 100% Remote\nOffice location: Krakow\nRecruitment process:\nA call with Motife recruiter (30 min)\nCriteria Cognitive Aptitude Test (30 min)\nHiring Manager Interview (30 min)\n2nd Interview (30 min)\nResponsibilities:\nRespond to customer questions about payments and billing.\nExplain invoice details and contract terms clearly and accurately.\nReview customer account information and gather the details needed to answer queries.\nFollow established procedures to run the account suspension process.\nCommunicate billing information and next steps professionally to customers.\nKeep customer records and follow-up information up to date.\nWork with colleagues in the Billing Support team to resolve queries and escalate issues when needed.\nRequirements:\nClear written and verbal communication skills, with the ability to explain information accurately and in an easy-to-understand way.\nStrong attention to detail when reviewing customer accounts, invoices, and contract information.\nGood organizational skills and the ability to manage queries and follow-ups.\nA helpful, patient, and professional approach to customer interactions.\nWillingness to learn billing processes, systems, and contract terminology.\nPrevious customer-facing experience, including customer service, retail, or hospitality, is a plus.\nExperience in collections, billing, or contract management is a plus.\nFamiliarity with Salesforce or another CRM system is a plus.\nWhat we offer:\nMedical care\nLife insurance\nMultisport\nApply now\nIf you enjoy building maintainable automation, improving testing practices, and working closely with engineering teams, we would like to hear from you! Apply via our careers page and please submit your CV in English.","description_format":"text","description_chars":2671,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T19:43:03Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":7,"expected_fill_days":43,"reasons":["conf:4","agency","velocity","win:early","comp:attention"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/motife-billing-support-specialist-2","json_url":"https://alion.io/job/motife-billing-support-specialist-2.json","meta":{"generated_at":"2026-11-06T03:50:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":873},"rest":"https://alion.io/mcp/rest/get_company?id=873"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotife-billing-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotife-billing-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotife-billing-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motife-billing-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotife-billing-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3416884}},{"tool":"search_jobs","arguments":{"company":"motife.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3416884},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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