{"id":1152735,"url":"https://alion.io/job/motife-product-support-analyst","title":"Product Support Analyst","company":{"id":873,"name":"MOTIFE","domain":"motife.com","url":"https://alion.io/company/motife","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitify","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-22T14:06:28Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-14T10:41:37Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"We are hiring on behalf of our client, a global leader in HR technology, delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle. Trusted by thousands of organizations worldwide, their solutions combine cloud technology, automation, and cutting-edge AI to help businesses hire smarter, work more efficiently, and deliver better talent experiences.\nWe are looking for aProduct Support Analyst to join an international Customer Experience and Product Support organization. In this role, you will be the frontline connection between customers and the company’s technology, helping users resolve product-related questions and technical issues through phone, live chat, and online cases.\nThis opportunity is suitable for someone who communicates confidently in English, enjoys helping customers, and is comfortable managing multiple tasks at once.\nKey takeaways:\nSalary: 7 000 PLN - 7 300 PLN gross on the Contract of Employment + 10% shift allowance for working US hours (2pm - 10pm)\nWorking model: Office-based for the first 8 weeks, followed by a hybrid model - 3x weekly from the office\nLocation: Krakow\nRecruitment process:\nA call with Motife recruiter (30 min)\nCriteria Cognitive Aptitude Test \nHiring Manager Interview (45 min)\nResponsibilities:\nSupport customers through phone, live chat, and online cases.\nInvestigate product-related questions and resolve issues clearly and efficiently.\nManage your case queue, follow-ups, and customer communication.\nDocument cases accurately and escalate bugs or complex issues when required.\nWork with Product Support, Engineering, and QA teams.\nParticipate in training, coaching, and knowledge-sharing activities.\nRequirements:\nEnglish proficiency, including confidence in phone conversations.\nStrong communication, customer-service, and organizational skills.\nAbility to manage multiple cases and take ownership of customer issues.\nWillingness to learn new products and technical concepts.\nPrevious customer service or support experience is an advantage, but entry-level candidates are welcome.\nAvailability to work US hours and attend the office during the first eight weeks.\nExperience with SaaS products, support platforms, or SQL is a plus but is not required.\nWhat we offer:\nMedical care\nLife insurance\nMultisport\nApply now\nIf you enjoy building maintainable automation, improving testing practices, and working closely with engineering teams, we would like to hear from you! Apply via our careers page and please submit your CV in English.","description_format":"text","description_chars":2518,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T18:43:48Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.489,"p_room":0.9,"age_days":21,"expected_fill_days":43,"reasons":["conf:0","agency","velocity","win:mid","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/motife-product-support-analyst","json_url":"https://alion.io/job/motife-product-support-analyst.json","meta":{"generated_at":"2026-10-14T12:16:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14943,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":873},"rest":"https://alion.io/mcp/rest/get_company?id=873"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotife-product-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotife-product-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotife-product-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motife-product-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotife-product-support-analyst"}]}