{"id":2458245,"url":"https://alion.io/job/motion-applied-customer-success-manager-2","title":"Customer Success Manager","company":{"id":3061386,"name":"Motion Applied","domain":"motionapplied.com","url":"https://alion.io/company/motionapplied","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woking, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T16:57:01Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About\nMotion Applied Connected Intelligence is a leading provider of connectivity solutions for the transport and mobility sector, delivering innovative technology that helps operators and passengers stay connected wherever they travel.\nDrawing on our Formula One heritage, we combine advanced technology, data-driven insights and managed services to solve some of the industry's most complex connectivity challenges.\nWhether enhancing the passenger experience through reliable onboard WIFI connectivity or supporting critical operational systems onboard, Motion Applied enables their customers to operate more efficiently and deliver a reliable, connected journey.\nPurpose of the Role\nAs a Customer Success Manager at Motion Applied, you will be responsible for the delivery, performance and continual improvement of our services across a portfolio customers.\nThis role combines ITIL Service Delivery Management and Account Management responsibilities. You will ensure services are delivered in line with agreed SLAs, operational performance targets and customer expectations whilst driving ongoing customer satisfaction, retention and growth.\nThe role will act as the primary customer contact for operational, service and day-to-day enquiries and escalations, working closely with customers, suppliers and internal teams to deliver excellent service outcomes for our customers.\nKey Responsibilities\nService Delivery\nOwn service delivery across assigned customer accounts.\nMonitor and manage SLAs, KPIs and service performance.\nLead customer and supplier service reviews and regular operations meetings.\nAct as the escalation point for major incidents and service issues.\nDrive ITIL best practices across Incident, Problem, Change and Service Level Management.\nLead continual service improvement initiatives.\nEnsure successful transition of projects into live operational support.\nManage our tiered support teams to ensure best practice and high-quality service output.\nCustomer Success & Account Management\nLead customer onboarding and adoption activities.\nEnsure delivery of agreed customer outcomes and success metrics.\nDrive customer satisfaction, retention and account growth.\nManage change requests and generate commercial quotations where necessary.\nSupport in reviewing and responding to requirements for new bids, renewals and contract extensions.\nSupplier & Commercial Management\nManage supplier and partner relationships where required to support service delivery.\nConduct supplier performance reviews and service governance meetings.\nSupport contract management and standard commercial activities.\nWork with Finance to support invoicing and timely customer payments.\nSkills & Experience\nEssential\nExperience in Service Delivery Management, Customer Success or IT Service Management.\nStrong understanding and experience in practical application of ITIL principles.\nExperience managing customer-facing services against SLAs and KPIs.\nStrong customer, stakeholder and supplier management skills.\nCommercial awareness and experience.\nExperience with ITSM platforms.\nITIL Foundation certification or higher.\nExcellent communication, organisational and problem-solving skills.\nFluent in English and German, both written and spoken.\nDesirable\nExperience within transportation, rail, connectivity or technology sectors.\nSkills & Experience\nGermany (Munich) or UK (Woking). Travel to Frankfurt expected ~monthly.","description_format":"text","description_chars":3416,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T16:38:02Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-14T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":1,"age_days":6,"expected_fill_days":21,"reasons":["conf:2","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/motion-applied-customer-success-manager-2","json_url":"https://alion.io/job/motion-applied-customer-success-manager-2.json","meta":{"generated_at":"2026-10-14T18:35:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3061386},"rest":"https://alion.io/mcp/rest/get_company?id=3061386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotion-applied-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotion-applied-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotion-applied-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motion-applied-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotion-applied-customer-success-manager-2"}]}