{"id":2458239,"url":"https://alion.io/job/motion-applied-service-desk-engineer","title":"Service Desk Engineer","company":{"id":3061386,"name":"Motion Applied","domain":"motionapplied.com","url":"https://alion.io/company/motionapplied","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woking, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":68000,"period":"year","method":"role_country_seniority_unknown","sample_n":88},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-15T00:03:46Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Background\nThe world around us is experiencing significant change, the greatest in generations.\nAt Motion Applied, we’re accelerating the response to that change. Our vision is that our people and technologies will pioneer a better future. Our mission is to achieve breakthroughs in performance.\nWe’re at the cutting edge of innovation in industries including automotive transportation and motorsport. We create solutions that drive efficiency and cost-effectiveness.\nWe want to help to reduce the carbon footprint and become more sustainable. Our focus is on electrification and telemetry, control and analytics.\nTo deliver efficient lightweight electric powertrain and vehicle development; motorsport solutions that make series more sustainable and efficient; reliable connectivity solutions for transportation and insightful analytics and monitoring of transport fleets.\nBy applying our expertise, we deliver real benefits and pioneer a better future.\nPurpose of the Role\nTo support the organisation through Business Technology Operations.\nScope of Role\nOperate the Service Desk, being the 1st technical point of contact for the user community\nWorking within the Business Technology team to deliver the best experience for the end-users\nPrincipal Accountabilities\nHandle incoming technical support though the Service Desk system and walk-ins to the Tech Bar, and manage the support requests\nProvision and decommission user devices and provide induction for use of the ICT systems\nRun ICT inductions and help new staff through the ICT on-boarding process\nInstall Engineering applications through service desk processes\nPackage Applications for Windows and Mac\nManage and maintain meeting rooms\nSupport asset and change management processes\nManage printers and their updates\nCapture knowledge and write support articles\nHelp advise our user community on the best application / service for their requirement\nManage incidents to resolution within SLA\nAnalyses and repairs ICT product failures (software and hardware) including the Interpretation of diagnostics reports (e.g. system logs, network statistics, fault codes etc.) to determine root causes\nLiaise with hardware vendor when in support assets fail\nWork in a flexible manner with other teams to resolve user issues\nInformation and cyber security management of corporate and product assets\nOut of hours support via on-call rota\nEscalate to Service Desk Manager/Business Technology team where required\nSupporting the multiple sites in the Woking area.\nKnowledge, Skills, Qualifications and Experience\nWindows and Mac Troubleshooting\nExcellent customer Service\nExperience of Intune, Defender, JAMF, EntraID & M365 Suite \nPrevious experience of service desk ticketing tools\nApplication Packaging\nAbility to work in a dynamic environment and manage time to get the best outcome for the business\nExperience of engineering /CAD systems would be an advantage\nKnowledge of Information security frameworks, with experience of maintaining certification programmes (ISO27001) and aligned with standards in the automotive and rail industry\nWhat we can offer you\nIn return for everything you bring to the table, we can ensure an exciting, challenging role in a dynamic business surrounded by some of the best people in their respective fields.\nAt Motion Applied we firmly believe it’s the relationships and friendships we create while working that make us special. We’re also aware that the world is changing and we are part of that change. We all want and need different things from our work and home lives, so, if you have commitments outside of work, we’re open to talking through flexible working options that work for you and us.\nAnnual leave (25 days + bank holidays, pro-rated for part time colleagues).\nEnhanced Company Maternity, Paternity and Adoption leave and pay.\nFlexible working policies, including Hybrid Working.\nLife assurance to the value of 4 times base salary\nOpportunity to join the Motion Applied Pension Plan\nCompany funded individual private healthcare with the opportunity to extend to partner or spouse and/or dependents at a discounted rate.\nRide-to-work with Evans Cycles - take advantage of the Government’s Cycle-to-Work scheme which offers savings of up to 42% on the cost of a new bike, cycling accessories and components.\nElectric car scheme - opportunity to drive a brand-new car in a more affordable way through this salary sacrifice scheme. Employees are eligible to join the scheme after successful competition of their probationary period.\nWho we are\nMotion Applid are a medium-sized tech firm spun out of McLaren Group. We’re looking for people who will thrive in a non-hierarchical, growth-orientated company, self-starters who are flexible and somewhat entrepreneurial in their approach.\nMotion Applied are committed to Diversity, Equality and Inclusion (DEI) and promote DEI in all we do. Motion Applied are also members of the UK Government Disability Confident Scheme.","description_format":"text","description_chars":4956,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T16:38:02Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-14T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.677,"p_room":0.75,"age_days":20,"expected_fill_days":21,"reasons":["conf:2","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/motion-applied-service-desk-engineer","json_url":"https://alion.io/job/motion-applied-service-desk-engineer.json","meta":{"generated_at":"2026-10-15T03:01:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4506,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3061386},"rest":"https://alion.io/mcp/rest/get_company?id=3061386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotion-applied-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotion-applied-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotion-applied-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motion-applied-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotion-applied-service-desk-engineer"}]}