{"id":3956717,"url":"https://alion.io/job/motion-technical-field-engineer","title":"Technical Field Engineer","company":{"id":4475497,"name":"Motion","domain":"motion.cloud","url":"https://alion.io/company/motion-8","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"LoRaWAN","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-08-30T21:54:27Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T08:57:13Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Role Description\nAs our Technical Field Engineer, you will work across field deployments, installation quality assurance, equipment provisioning, and technical troubleshooting.\nYour mission is to make sure what gets designed and shipped actually works in the real world.\nYou will support new installations remotely and on-site, validate the quality of work completed by installers and partners, troubleshoot deployment issues, provision and prepare equipment in the warehouse, and help bring customer systems online with Motion.cloud.\nThis is a hands-on technical role. You may spend one day configuring and testing gateways, routers, sensors, and other equipment in our warehouse, the next reviewing installation photos and commissioning data, and the next traveling to a customer site to troubleshoot a deployment that is not behaving as expected.\nYou will work closely with Network Engineering, Engineering, Project Management, Customer Success, installers, and customer teams to ensure that deployments meet Motion.cloud standards.\nYou are not expected to operate or maintain customer HVAC equipment. Instead, you will focus on the devices, connectivity, controls interfaces, and installation quality required to connect customer systems reliably to Motion.cloud.\nTechnical Requirements\n1. Field & Installation Experience\nTechnical Field Experience: Experience installing, commissioning, supporting, or troubleshooting technical systems in customer environments.\n\nHands-On Troubleshooting: Comfortable diagnosing problems involving hardware, wiring, power, connectivity, configuration, or communications.\n\nInstallation Quality: Ability to inspect completed work and identify improper installation, configuration errors, poor workmanship, or deviations from design.\n\nTechnical Drawings: Comfortable reading installation drawings, wiring diagrams, network diagrams, equipment schedules, and technical documentation.\n\nField Tools: Comfortable using basic electrical and networking diagnostic tools as required during deployment and troubleshooting.\n\n2. Networking & Connected Devices\nNetworking Fundamentals: Working knowledge of Ethernet, IP addressing, DHCP, DNS, Wi-Fi, cellular connectivity, and basic network troubleshooting.\n\nConnected Hardware: Experience working with gateways, routers, sensors, controllers, antennas, or other connected devices.\n\nCellular Connectivity: Familiarity with cellular routers, SIMs, antennas, signal strength, and common LTE/5G connectivity issues.\n\nWireless Systems: Basic understanding of RF concepts including signal strength, interference, coverage, antenna placement, and building attenuation.\n\nIoT Systems: Comfortable supporting distributed sensors and edge devices that communicate through gateways or network infrastructure.\n\n3. Technical Execution & Documentation\nEquipment Configuration: Ability to configure, provision, test, label, and document technical equipment before deployment.\n\nCommissioning: Experience validating that installed equipment is online, communicating correctly, and meeting expected performance criteria.\n\nDocumentation: Ability to maintain accurate installation records, commissioning results, equipment inventories, and field notes.\n\nIssue Escalation: Ability to clearly communicate technical findings and escalate problems with enough detail for Engineering or Network Engineering to act quickly.\n\nKey Responsibilities\n1. Installation Support & Commissioning\nDeployment Support: Support customer installations remotely and on-site as required.\n\nInstaller Assistance: Provide technical guidance to installers and partners during deployment.\n\nCommissioning: Validate installed devices, gateways, networking equipment, and controls interfaces before project handoff.\n\nSystem Verification: Confirm equipment is powered, configured, connected, reporting data, and functioning as expected.\n\nTroubleshooting: Diagnose installation problems involving hardware, wiring, power, communications, configuration, or network connectivity.\n\nField Resolution: Travel to customer sites when issues cannot be effectively resolved remotely.\n\nProject Handoff: Help ensure deployments meet technical requirements before transitioning into ongoing operations.\n\n2. Installation Quality Assurance\nInstallation Review: Review completed installations for compliance with Motion.cloud standards and project documentation.\n\nRemote QA: Inspect photos, commissioning data, device status, network health, and other deployment evidence before approving work.\n\nOn-Site QA: Perform physical site inspections when necessary to validate workmanship and system configuration.\n\nStandards Enforcement: Identify deviations from installation standards and coordinate corrective actions with installers or project teams.\n\nPunch Lists: Create and track technical punch-list items through resolution.\n\nRoot Cause Feedback: Identify recurring installation problems and help improve deployment standards, installer instructions, and training.\n\n3. Warehouse Provisioning & Equipment Preparation\nDevice Provisioning: Configure and provision gateways, routers, sensors, modems, and other equipment before shipment.\n\nBench Testing: Test equipment prior to deployment to confirm hardware and connectivity are functioning properly.\n\nConfiguration Management: Apply required firmware, network settings, credentials, identifiers, and site-specific configurations.\n\nKitting: Prepare deployment kits containing the correct equipment, accessories, antennas, cabling, labels, and documentation.\n\nInventory Accuracy: Maintain accurate records of equipment assignment, serial numbers, configuration, and deployment destination.\n\nQuality Control: Verify equipment is complete, properly configured, labeled, and ready for installation before shipment.\n\n4. Field Troubleshooting & Technical Escalation\nIssue Diagnosis: Troubleshoot problems encountered during installation, commissioning, or early operation.\n\nEnd-to-End Validation: Determine whether issues originate with the device, power, wiring, RF connection, gateway, local network, WAN connection, controls interface, or Motion.cloud.\n\nTechnical Escalation: Work with Network Engineering and Engineering when problems require deeper network, firmware, platform, or integration expertise.\n\nEvidence Collection: Capture logs, photos, configurations, measurements, and other information needed to resolve technical problems efficiently.\n\nResolution Verification: Confirm corrective work fully resolves the issue before closing out field activities.\n\n5. Controls & OT Connectivity\nControls Interfaces: Support connectivity to HVAC controls, building automation systems, meters, sensors, and other operational technology.\n\nConnectivity Validation: Confirm that controls and field devices are communicating through the required gateways and network infrastructure.\n\nInterface Troubleshooting: Assist in diagnosing communications issues involving controls networks and field interfaces.\n\nInstaller Coordination: Work with controls contractors and integrators when installation or connectivity issues involve their systems.\n\nScope Discipline: Focus on connectivity and installation rather than operation or maintenance of the underlying mechanical equipment.\n\n6. Cross-Functional Collaboration\nNetwork Engineering: Partner with Network Engineering on connectivity, cellular, LoRaWAN, RF, and network-related field issues.\n\nEngineering: Provide detailed field information when product, firmware, or platform issues require engineering support.\n\nProject Management: Communicate deployment status, installation issues, punch-list items, and field risks.\n\nCustomer Success: Provide technical context when customer communication or follow-up is required.\n\nInstallers & Partners: Serve as a technical resource for installers and help ensure work is completed to Motion.cloud standards.\n\nContinuous Improvement: Feed field observations back into product design, deployment processes, installation standards, and documentation.\n\nNice-to-Haves\nIoT Experience: Experience installing or supporting sensors, gateways, edge devices, or connected hardware.\n\nBuilding Technology: Familiarity with building automation, HVAC controls, energy management systems, metering, or operational technology.\n\nLoRaWAN: Familiarity with LoRaWAN gateways, device joins, RSSI, SNR, and wireless coverage.\n\nCellular Networking: Experience deploying or troubleshooting LTE/5G routers, antennas, SIMs, and cellular connectivity.\n\nBACnet / Modbus: Familiarity with BACnet, Modbus, or similar building and industrial communications protocols.\n\nLow-Voltage Systems: Experience with low-voltage wiring, structured cabling, controls wiring, or related installation work.\n\nNetwork Cabling: Familiarity with Ethernet, fiber, patch panels, switches, and basic network infrastructure.\n\nField Commissioning: Experience performing site acceptance testing, commissioning, or installation QA.\n\nTechnical Warehousing: Experience provisioning, staging, testing, or kitting equipment prior to field deployment.\n\nIndustrial / Building Environments: Experience working in data centers, commercial buildings, manufacturing facilities, utilities, or similar environments.\n\nThe Profile\nYou like making things work in the real world.\nYou are comfortable at a workbench configuring equipment, on a video call helping an installer troubleshoot a deployment, or standing in a mechanical room figuring out why a gateway that should be online is not communicating.\nYou notice the details that determine whether an installation will be reliable six months from now-not just whether it happens to work today.\nWhen you review an installation, you look beyond a green status indicator. You want to know whether the equipment is mounted correctly, antennas are positioned properly, wiring is clean, devices are labeled, configurations are correct, and the installation matches the design.\nYou are methodical when troubleshooting. If something is offline, you work through the problem one layer at a time: power, hardware, wiring, RF, gateway, network, WAN connectivity, controls interface, and platform.\nYou are also comfortable knowing when a problem belongs to someone else. You can gather the right evidence and hand a networking issue to Network Engineering or a product issue to Engineering without losing context or slowing down resolution.\nYou communicate well with installers, engineers, project managers, and customers, but you are happiest when communication results in something concrete getting fixed, commissioned, or completed.\nYou take pride in quality. When a deployment is handed over, you want to know it was installed correctly, validated thoroughly, and built to last.\nYou are willing and able to travel to customer sites when hands-on support is the fastest or most effective way to solve the problem.","description_format":"text","description_chars":10817,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software"],"lifecycle":[{"event":"open","at":"2026-11-09T08:57:13Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.222,"p_room":0.28,"age_days":70,"expected_fill_days":15,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-09T10:19:07Z"},"pay":null,"html_url":"https://alion.io/job/motion-technical-field-engineer","json_url":"https://alion.io/job/motion-technical-field-engineer.json","meta":{"generated_at":"2026-11-09T10:19:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10856,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4475497},"rest":"https://alion.io/mcp/rest/get_company?id=4475497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotion-technical-field-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotion-technical-field-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotion-technical-field-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motion-technical-field-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotion-technical-field-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3956717}},{"tool":"search_jobs","arguments":{"company":"motion.cloud","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3956717},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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