{"id":3039111,"url":"https://alion.io/job/motional-mission-control-specialist","title":"Mission Control Specialist","company":{"id":66433,"name":"Motional","domain":"motional.com","url":"https://alion.io/company/motional-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":15,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T19:14:07Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-05T20:17:09Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Mission Summary:\nThe Mission Control Specialist supports real-time autonomous vehicle (AV) operations by monitoring fleet activity, coordinating operational workflows, and assisting with non-nominal event response across live driverless operations. Reporting to the Mission Control Manager, this role serves as a frontline operational support function responsible for maintaining situational awareness, escalating operational concerns, and supporting safe, efficient fleet performance. This position plays a critical role in day-to-day command center execution by monitoring operational systems, coordinating field support requests, documenting incidents, and facilitating communication between operational teams. Success in this role requires strong attention to detail, calm communication, operational discipline, and the ability to operate effectively in a fast-paced environment with evolving priorities.\nWhat You’ll Be Doing:\nReal-Time Fleet Monitoring & Operational Support:\nMonitor live fleet dashboards, telemetry, and operational systems to identify anomalies, service impacts, or degraded vehicle states.\nEscalate operational concerns, safety risks, and non-nominal events to Mission Control leadership following established procedures.\nSupport real-time operational coordination activities to maintain fleet continuity and service reliability.\nOperational Design Domain (ODD) Support:\nMonitor environmental and operational conditions including weather, road closures, construction, and major events impacting service.\nExecute approved operational changes including PuDo restrictions, routing updates, and map-related workflows.\nDocument and escalate recurring operational or mapping issues impacting fleet performance.\nIncident & Non-Nominal Event Support:\nAssist with triage, tracking, and coordination of non-nominal vehicle events and operational disruptions.\nMaintain accurate incident documentation, communication logs, and escalation records during active events.\nCoordinate with field teams, towing providers, or internal stakeholders under direction from Mission Control leadership.\nField Support & Dispatch Coordination:\nDispatch field support resources, including On-Road Response Specialists (ORS) and third-party providers, based on established workflows.\nTrack response times, support ticket status, and field activity updates.\nSupport operational readiness activities tied to launches, expansions, and special events.\nFirst Responder & External Agency Coordination Support:\nSupport communication and coordination efforts with first responders and external agencies during operational events.\nMaintain professional communication during field interactions and incident coordination activities.\nAssist with scheduling, logistics, and preparation for first responder engagement activities or training sessions.\nMap & Operational Readiness Support:\nReview operational readiness checklists and support validation of map restrictions and fleet availability.\nAssist with daily operational startup and readiness verification activities.\nEscalate identified routing, mapping, or operational discrepancies to leadership teams.\nTraining & Documentation Support:\nSupport development and maintenance of operational procedures, quick-reference guides, and training documentation.\nAssist with tabletop exercises, operational drills, and readiness activities.\nEnsure operational logs, trackers, and incident documentation remain current and accurate.\nCross-Functional Coordination:\nFacilitate communication between Mission Control, Remote Vehicle Assistance (RVA), Fleet Operations, Safety, and Engineering teams during live operations.\nProvide timely operational updates and status reporting during ongoing incidents or service impacts.\nSupport structured handoffs and shift transition communication between operational teams.\nContinuous Improvement & Operational Excellence:\nIdentify recurring operational issues and escalate trends to leadership for review.\nSupport process improvement initiatives, operational reporting, and workflow optimization efforts.\nContribute feedback to improve operational procedures, tooling, and command center efficiency.\nWhat We’re Looking For:\nAssociate’s or Bachelor’s degree in Operations, Logistics, Emergency Management, Public Safety, Transportation, Business, or related field; or equivalent practical experience.\n1-4+ years of experience in operations support, dispatch, logistics coordination, command center operations, customer operations, fleet operations, emergency communications, or related environments.\nAbility to remain calm and organized in fast-paced or high-pressure operational environments.\nStrong attention to detail and ability to follow structured operational processes and escalation procedures.\nEffective written and verbal communication skills.\nAbility to monitor multiple operational systems and prioritize tasks in real time.\nExperience working with dashboards, operational tools, ticketing systems, or live monitoring platforms.\nAbility to work collaboratively across multiple operational teams.\nAbility to work flexible schedules, including nights, weekends, and holidays.\nBonus Points (not required):\nExperience supporting autonomous vehicle operations, mobility platforms, or transportation operations.\nFamiliarity with dispatch coordination, incident tracking, or field support operations.\nExposure to emergency response, public safety coordination, or command center environments.\nExperience with mapping tools, geospatial systems, or routing platforms.\nInterest in operational process improvement, technology, or automation. \nPhysical Demands & Working Environment:\nPrimarily office and command-center-based environment with occasional field coordination activities.\nAbility to remain stationary for extended periods while monitoring operational systems and dashboards.\nOperate standard office equipment and computer-based operational tools.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.\nThe salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. \nCandidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.\nSalary Range\n$67,000—$85,000 USD\nMotional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.\nOur journey is always people first.\nWe aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.\nHigher purpose, greater impact.\nWe’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do. \nScale up, not starting up.\nOur team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.\nFormed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.\nMotional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. 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