{"id":1942517,"url":"https://alion.io/job/motive-implementation-consultant-3","title":"Implementation Consultant","company":{"id":1993,"name":"Motive","domain":"gomotive.com","url":"https://alion.io/company/motive","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":59,"ghost_share":0.017,"stale_share":0.797,"repost_share":0.034,"time_to_fill_p50_days":33,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T03:25:25Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-11T00:17:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Who we are:\nMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.\nMotive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.\nVisit gomotive.com to learn more.\nAbout the Role:\nThe Implementation Consultant will own end-to-end onboarding for lower-segment accounts, ensuring rapid, repeatable deployments that drive time-to-value and product adoption.\nBased in Mexico, this role supports a portfolio of SNB, CMRL and MM customers, delivering standardized implementation plans, training, and configuration guidance remotely.\nYou’ll partner closely with Support, Sales, and Customer Success to reduce deployment friction, improve activation rates, and ensure customers achieve measurable outcomes aligned to Motive’s best practices.\nSuccess in this role is measured by on-time go-lives, activation and adoption KPIs, implementation CSAT, and handoff quality to post-implementation teams.\nWhat You'll Do:\nOwn a structured onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live confirmation.\nDeliver Spanish-language enablement (live sessions and recorded modules) covering product setup, workflows, and troubleshooting.\nConfigure standard integrations and features (e.g., user roles, device provisioning, alerting, reporting templates) using repeatable playbooks.\nProactively manage timelines, risks, and dependencies; escalate blockers and drive clear resolution paths.\nTrack and report implementation KPIs (milestone completion, activation, user engagement) and document project artifacts for handoff.\nRun multi-customer cohorts when appropriate to increase throughput while maintaining quality and customer satisfaction.\nCollaborate with Sales and Customer Success to align scope, set expectations, and ensure smooth transitions post go-live.\nCapture customer feedback to inform product improvements and refine implementation playbooks for scale.\nWhat We're Looking For:\nStrong written and verbal communication; English proficiency required for internal collaboration.\n2+ years in implementation, onboarding, or customer-facing delivery roles, preferably with SMB or high-volume segments.\nExperience executing standardized, remote implementations with clear timelines and measurable outcomes.\nStrong project management skills: planning, prioritization, stakeholder communication, and risk management.\nTechnical aptitude to guide configuration, troubleshoot common issues, and translate customer needs into product solutions.\nCustomer-centric mindset with the ability to simplify complex concepts and drive adoption through practical training.\nData-driven approach to track KPIs and continuously improve processes; comfortable working in CRM, ticketing, and documentation tools.\nGrowth-oriented, organized, and resilient-thrives in fast-paced environments and context-switching across multiple accounts.\nCreating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. \nPlease review our Candidate Privacy Notice here.\nUK Candidate Privacy Notice here.\nThe applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. \nRegarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.\nNon-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.\nAll job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.","description_format":"text","description_chars":4745,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Fleet Management","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-06T04:13:07Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":33,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/motive-implementation-consultant-3","json_url":"https://alion.io/job/motive-implementation-consultant-3.json","meta":{"generated_at":"2026-10-11T00:48:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1073,"day_limit":5000,"remaining_today":3927,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1993},"rest":"https://alion.io/mcp/rest/get_company?id=1993"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotive-implementation-consultant-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotive-implementation-consultant-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotive-implementation-consultant-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motive-implementation-consultant-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotive-implementation-consultant-3"}]}