{"id":3491199,"url":"https://alion.io/job/motive-partner-success-manager-2","title":"Partner Success Manager","company":{"id":48142,"name":"Motive","domain":"motive.com","url":"https://alion.io/company/motive-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-10-29T20:34:01Z","employer_posted_date":null,"last_verified_at":"2026-10-29T20:34:01Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Who we are:\nMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.\n\nMotive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.\n\nVisit to learn more.\n\nWho We Are: Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.\nMotive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.\nWhat You’ll DoPartner Management & Enablement\nManage day-to-day relationships for a portfolio of Installation Partners\n\nServe as a trusted resource for partners across installs, processes, tools, and expectations\n\nEnsure partners stay current on products, hardware, SOPs, and installation standards\n\nSupport onboarding of new partners and technicians\n\nEscalation & Issue Resolution\nOwn and resolve partner-related escalations across installation, quality, scheduling, and payment\n\nCoordinate with cross-functional teams to drive timely resolution\n\nCommunicate clearly with partners throughout the escalation lifecycle\n\nIdentify recurring issues and surface trends to leadership\n\nPerformance & Business Reviews\nTrack partner performance metrics and operational KPIs\n\nPrepare insights and support delivery of Quarterly Business Reviews\n\nFollow up on action items and partner commitments\n\nCross-Functional Collaboration & Improvement\nAct as the voice of the partner internally and align expectations across teams\n\nPartner with Product, Hardware, Support, Scheduling, Finance, and Customer Success\n\nContribute to process improvements and partner-facing resources\n\nWhat We’re Looking ForRequired\nBackground: a bachelor’s degree in Business Administration, Project Management, Sales or Marketing, or a related field.\n\n2–4 years of experience in partner management, customer success, or operations\n\nExperience working with third-party partners or service providers\n\nStrong communication, organization, and problem-solving skills\n\nAbility to manage multiple priorities in a fast-paced environment\n\nPreferred\nExperience in hardware installation, field services, or fleet/telematics\n\nExperience handling escalations or operational issue resolution\n\nDemonstrated proficiency with Google Sheets and Google Slides for business analysis and communication.\n\nLanguageStrong proficiency in written and spoken English is required – Pakistan (PK)\n\nWhat Success Looks Like\n\nPartners feel supported, informed, and aligned with Motive standards\n\nEscalations are resolved quickly with fewer repeat issues\n\nPartner performance improves over time\n\nCreating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. \n\nPlease review our Candidate Privacy Notice here.\n\nUK Candidate Privacy Notice here.\n\nThe applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. \n\nRegarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.\n\nNon-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.\n\nAll job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4867,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Oklahoma","iso":null,"kind":"city"},{"name":"Minnesota","iso":null,"kind":"city"},{"name":"North Dakota","iso":null,"kind":"city"},{"name":"Montana","iso":null,"kind":"city"},{"name":"California","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management"],"lifecycle":[{"event":"open","at":"2026-10-29T23:28:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/motive-partner-success-manager-2","json_url":"https://alion.io/job/motive-partner-success-manager-2.json","meta":{"generated_at":"2026-11-02T05:49:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48142},"rest":"https://alion.io/mcp/rest/get_company?id=48142"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotive-partner-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotive-partner-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotive-partner-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motive-partner-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotive-partner-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3491199}},{"tool":"search_jobs","arguments":{"company":"motive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3491199},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}