{"id":64608,"url":"https://alion.io/job/motive-senior-technical-support-engineer-spanish","title":"Senior Technical Support Engineer - Spanish","company":{"id":1993,"name":"Motive","domain":"gomotive.com","url":"https://alion.io/company/motive","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":53,"ghost_share":0.019,"stale_share":0.642,"repost_share":0.057,"time_to_fill_p50_days":37,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Pakistan"],"countries":["PK"],"hiring_countries":["US","PK"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-19T18:46:04Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-24T13:24:31Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Who we are:\nMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.\nMotive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.\nVisit gomotive.com to learn more.\nAbout the Role: \nTechnical Support Engineers manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They also train, educate, assist, and provide guidance to other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends, and understand the magnitude and scope of the issues before escalating directly to the Technical Lead/Engineering. As a bilingual Technical Support Engineer, you will be responsible for providing support in both Spanish and English.\nWhat You’ll Do: \nExceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience.\nResolve support issues related to Motive's products.\nInvestigate the source of errors or bugs using the available data and tools. Report inconsistencies and bugs to the Technical Lead/Engineering through Jira.\nAssess the impact and prevalence of issues by analyzing the data to determine the root cause.\nUtilize tools developed by the engineering team to modify erroneous user/driver data for resolving technical support issues.\nProviding constructive feedback to Tier 1 agents for training purposes and assisting with technical questions\nBuild trusting relationships with customers by communicating openly and interactively over the phone, chat, and email.\nWhat We’re Looking For: \nBilingual: Fluent in speaking Spanish and English (US)\nSkilled in written communication (both Spanish and English)\n2 -3 years of experience in Customer Support, technical support, or software development, preferably in customer-facing roles.\nFamiliarity with the software development process and tools for a SAAS based product.\nCandidate must possess technical knowledge/troubleshooting skills, and a willingness to learn and excel\nThe candidate should be able to perform an in-depth root cause analysis\nBasic knowledge of SQL and Python is a plus\nCreating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. \nPlease review our Candidate Privacy Notice here.\nUK Candidate Privacy Notice here.\nThe applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. \nRegarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.\nNon-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.\nAll job postings are for existing vacancies. 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