{"id":8531,"url":"https://alion.io/job/motive-senior-technical-support-engineer","title":"Technical Support Engineer","company":{"id":1993,"name":"Motive","domain":"gomotive.com","url":"https://alion.io/company/motive","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":62,"ghost_share":0.032,"stale_share":0.71,"repost_share":0.065,"time_to_fill_p50_days":34,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Islamabad, Pakistan","Karachi, Pakistan","Lahore, Pakistan"],"countries":["PK"],"hiring_countries":["PK","US"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"C#","optional":false},{"name":"C++","optional":false},{"name":"Datadog","optional":false},{"name":"Grafana","optional":false},{"name":"Python","optional":false},{"name":"Ruby","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2023-08-28T16:25:32Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-16T22:54:58Z","board_verified":true,"closed_at":null,"days_open":1145,"trust":{"level":"ghost","repost_count":3,"flags":["stale","repost"],"days_open":1144},"description":"Who we are:\nMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.\nMotive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.\nVisit gomotive.com to learn more.\nAbout the role:\nThe Sr. Technical Support Engineer role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots the cases in Technical Support. They also train, educate, assist, and guide other employees within Support and across the company. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends and understand the magnitude and scope of the problems before working with the Technical Lead.\nWhat You'll Do:\nCommunicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn\nUtilize tools developed by the engineering team to modify user/vehicle data for resolving support issues\nPerform data analysis to assess the impact and prevalence of issues using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo\nDetermine how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption\nDetermine root causes of errors/bugs using available data and tools, and report them to the Technical Leads\nExceed customer expectations in terms of quality, timeliness, documentation, resolution, and overall customer experience\nIn-depth knowledge of Motive products and features, with expertise in navigating the Motive Front End Dashboard and Backend Console\nBuild trusting relationships with customers through open and interactive communication over the phone, chat, and emails\nProvide constructive feedback and write Knowledge-base articles to share knowledge and support other team members\nWhat We're Looking For:\n0-2 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles\nBachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience\nUnderstanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0.\nIntermediate-level expertise in any programming language (e.g., Python, C++, C#, Ruby)\nFamiliarity with the software development process and understanding of tools for SAAS-based products\nProficient technical skills for analyzing crucial data points and ability to perform in-depth root cause analysis\nFamiliarity with hardware and firmware level troubleshooting\nShare knowledge and mentor technical support engineers to foster a collaborative and high-performing team environment\nExcellent written and verbal communication skills\nFlexibility to participate in on-call rotation\nCreating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. \nPlease review our Candidate Privacy Notice here.\nUK Candidate Privacy Notice here.\nThe applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. \nRegarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.\nNon-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.\nAll job postings are for existing vacancies. 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