{"id":3347898,"url":"https://alion.io/job/motive-technical-account-manager-enterprise-2","title":"Technical Account Manager - Enterprise","company":{"id":48142,"name":"Motive","domain":"motive.com","url":"https://alion.io/company/motive-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-18T11:16:47Z","employer_posted_date":null,"last_verified_at":"2026-09-18T11:16:47Z","board_verified":false,"closed_at":null,"days_open":40,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":40},"description":"Who we are:\nMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.\n\nMotive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.\n\nVisit to learn more.\n\nAbout the Role: Motive is looking for an experienced Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your work day is focused on a proactive review of a book of accounts. Additionally, you will be reactively working on technical support cases of escalated accounts, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices. \nWhat You’ll Do: \nDetermine how to resolve technical issues - what changes need to be made to underlying data/hardware/process and how to apply them with minimal user disruption by collaborating with Product and Engineering teams.\n\nInvestigate and determine root cause of errors/bugs -- use the data and tools to trace the origin of data inconsistencies and bugs and report them to Engineering.\n\nBuild/Execute new SQL queries for emerging issues to be used by the teams across Technical Support or to identify problem areas in your book of accounts. \n\nBe the primary technical point of contact for a group of Motive’s Strategic/Enterprise/Mid Market Accounts.\n\nBe accountable for the success metrics of the book of accounts. \n\nOwn or orchestrate the resolution of cases, help build strong partnerships, and provide an unparalleled support experience for assigned or escalated customers.\n\nTake end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.\n\nMeet or exceed customer expectations on response quality, timeliness, and overall customer experience.\n\nBuild, foster and maintain strong relationships with technical contacts at assigned customers.\n\nProactively gather updates on upcoming releases to ensure a seamless customer experience. \n\nUnderstanding the core business of the assigned accounts & overseeing all Support activities on a macro level, at all levels of Support.\n\nEnsuring specific account documentations are created, followed and improved.\n\nParticipate in on-call rotation; be available outside of normal working hours to facilitate customer upgrades and change management practices.\n\nWhat We’re Looking For: \nMinimum 2 years of experience in Technical Support or equivalent account ownership/Support structure. \n\nExcellent customer communication skills in a variety of forms (written, live chat, conference calls, in-person).\n\nExperience assessment of bespoke and deeply complex custom configurations that impact usability and customer workflows.\n\nExperience with addressing customer escalations and relaying concise but efficient updates to the stakeholders.\n\nStrong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments\n\nExperience with hardware devices, firmware upgrades, change management and related testing practices.\n\nExperience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.\n\nFamiliarity with advanced troubleshooting techniques that utilize APIs, Python, Data Dog, SQL, and code review where needed etc. \n\nDeep hardware fault analysis skills; identify trends and prevent field failures – Root Cause Analysis.\n\nTechnical educational background with preferred qualifications of Computer Science or Engineering or equivalent professional experience. \n\nMotivated individuals with eagerness to learn and go above and beyond. \n\nCreating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. \n\nPlease review our Candidate Privacy Notice here.\n\nUK Candidate Privacy Notice here.\n\nThe applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. \n\nAll job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":5484,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management"],"lifecycle":[{"event":"open","at":"2026-10-27T17:29:00Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.66,"p_room":0.55,"age_days":39,"expected_fill_days":29,"reasons":["seen:39","velocity","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/motive-technical-account-manager-enterprise-2","json_url":"https://alion.io/job/motive-technical-account-manager-enterprise-2.json","meta":{"generated_at":"2026-10-28T16:11:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":3515,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48142},"rest":"https://alion.io/mcp/rest/get_company?id=48142"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotive-technical-account-manager-enterprise-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotive-technical-account-manager-enterprise-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotive-technical-account-manager-enterprise-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motive-technical-account-manager-enterprise-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotive-technical-account-manager-enterprise-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3347898}},{"tool":"search_jobs","arguments":{"company":"motive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3347898},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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