{"id":1120798,"url":"https://alion.io/job/motive-technology-program-analyst-ii-support-ai","title":"Technology Program Analyst II - Support AI","company":{"id":1993,"name":"Motive","domain":"gomotive.com","url":"https://alion.io/company/motive","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":57,"ghost_share":0,"stale_share":0.877,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"inferred","locations":["Islamabad, Pakistan"],"countries":["PK"],"hiring_countries":["US","PK"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":686},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2025-12-12T10:38:23Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T22:18:27Z","board_verified":true,"closed_at":null,"days_open":285,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":284},"description":"Who we are:\nMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.\nMotive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.\nVisit gomotive.com to learn more.\nAbout the Role: \nAs a Technical Program Analyst specializing in AI, you will report to the Manager of Technology Operations and will be responsible for building, optimizing, and maintaining Motive’s AI-driven conversational support platforms, and the supporting ecosystem powering Motive’s Global Support Organization, including Sierra AI, Salesforce, Amazon Connect and others. We’re looking for an experienced, dynamic, and growth-oriented individual to drive a state-of-the-art automated and agent-assisted experience that is rooted in Sierra and its surrounding technology stack. You're a good fit if you have an interest and aptitude in understanding complex business workflows, configuring intelligent AI agents, and designing thoughtfully for operational efficiency, conversational quality, and enterprise scalability. You think about the customer journey and resolution accuracy first as you design AI-driven automations and identify opportunities for continuous platform improvement.\nWhat You’ll Do: \nLearn about the business needs of the post-sales organization and utilize your deep knowledge of AI agents to design conversational flows, prompts, and automations that create the most efficient and natural user experience possible.\nPartner with cross-functional teams to integrate the AI platforms with core systems like Salesforce, internal APIs etc to enable seamless end-to-end resolution.\nMonitor AI agent performance, analyze conversation transcripts, and iterate on system configurations to improve resolution rates and customer satisfaction.\nSupport the members of the management team to accomplish technology and operational goals through AI-first solutions.\nTriage day-to-day issues, edge cases, and unexpected bot behaviors that arise for both internal tools and customer-facing AI workflows.\nPartner with Engineering and Vendor to implement, test, and troubleshoot custom actions, webhook integrations, and new system workflows within AI platforms.\nManage incoming tools/system access and configuration requests on an ongoing basis\nDesign solutions and workflows that serve the needs of business and bring them to completion; from requirement gathering, through UATs and post-implementation validation\nParticipate in the evaluation and selection of technology tools used by the post-sales/support teams\nWhat We’re Looking For: \n6+ years of experience in a technology operations role or similar experience with contact center operations\n2+ years of hands-on experience configuring and managing conversational AI platforms like Sierra, alongside a strong understanding of Salesforce and third-party integrations.\nStrong project management, analytical, and process-mapping skills with a proven track record of optimizing customer support workflows through agentic AI.\nA deep and ever-improving understanding of Salesforce and the surrounding ecosystem, including 3rd party products\nEffectively juggled multiple priorities in a fast-paced, dynamic environment and has a passion for learning new technologies and quickly becoming the resident AI expert\nStrong communication and stakeholder management skills that partner effectively with different teams to drive results\nPreferred Certified Salesforce Administrator/Consultant\nPreferred AI-for-customer-support-centric certifications\nCreating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. \nPlease review our Candidate Privacy Notice here.\nUK Candidate Privacy Notice here.\nThe applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. \nRegarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.\nNon-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.\nAll job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.","description_format":"text","description_chars":5354,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Pakistan","iso":"PK","kind":"country"},{"name":"Oklahoma","iso":null,"kind":"city"},{"name":"Minnesota","iso":null,"kind":"city"},{"name":"North Dakota","iso":null,"kind":"city"},{"name":"Montana","iso":null,"kind":"city"},{"name":"California","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Transportation & Logistics","Fleet Management","Road Transport"],"lifecycle":[{"event":"open","at":"2026-09-22T19:00:46Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.204,"p_room":0.28,"age_days":284,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/motive-technology-program-analyst-ii-support-ai","json_url":"https://alion.io/job/motive-technology-program-analyst-ii-support-ai.json","meta":{"generated_at":"2026-09-24T00:32:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}