{"id":3409427,"url":"https://alion.io/job/moto-customer-service-advisor","title":"Customer Service Advisor","company":{"id":456057,"name":"Moto","domain":"moto-way.com","url":"https://alion.io/company/moto-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dunstable, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T17:15:34Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T19:48:39Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Customer Service Advisor\nHybrid working: 1-2 days a week at our Central Support office in Toddington\nSalary: £26,500 + up to 10% bonus\nHours: 37.5 hours per week, Monday to Friday, 9am-5pm\nLove helping people and turning a tricky situation into a positive one?\nWe’re looking for a Customer Service Advisor to join our team and be one of the voices of Moto.\nNo two days will be exactly the same. You’ll support customers across phone, email, social media and online reviews, helping with everything from everyday questions to more challenging situations.\nIt’s a role where you can genuinely make a difference to someone’s experience. You’ll listen, understand what’s happened, find the right solution and make sure every customer interaction leaves the best possible impression of Moto.\nWhat we offer:\nUp to 10% annual bonus\n25 days holiday plus bank holidays\nUp to 55% discount for you, your partner and your loved ones\nEnhanced maternity and paternity benefits, Pension, sick pay and life assurance\nTraining and development, including opportunities for funded qualifications\nCareer progression in a growing business\nYour responsibilities:\nYou’ll be at the heart of our customer experience, supporting people across a variety of channels and making sure they feel heard and looked after.\nYou’ll:\nRespond to customer queries by phone, email, social media and online reviews\n\nTake ownership of queries and work to find the right solution\n\nHandle more challenging conversations with empathy and confidence\n\nWork with teams across the business to resolve customer issues\n\nHelp protect and strengthen the Moto brand by delivering a brilliant customer experience\n\nAdapt to new systems, processes and ways of working as we continue to develop\n\nWhat you bring:\nYou don’t need to know everything on day one. What matters most is that you’re someone who genuinely enjoys helping people.\nWe’d love to hear from you if you have:\nPrevious experience in customer service, ideally within a contact centre or multi-channel environment\n\nGreat written and verbal communication skills\n\nA positive, customer-first approach\n\nConfidence dealing with different people and situations\n\nStrong problem-solving skills and the ability to stay calm under pressure\n\nConfidence using digital systems and technology\n\nA willingness to learn, adapt and be part of a supportive team\n\nBring your whole self to Moto\nAt Moto, your unique talents are valued. We want to create a workplace where everyone feels welcome and has the opportunity to grow and succeed.\nWe also understand that flexibility matters. That's why we offer flexible working arrangements, including opportunities to adjust hours, work compressed schedules or follow a fixed working pattern where possible.\nReady to make a difference to thousands of customers and build your career with Moto?\nWe’d love to hear from you. Apply today!\nINDCS","description_format":"text","description_chars":2869,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services","EV Charging"],"lifecycle":[{"event":"open","at":"2026-10-28T17:15:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:5","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/moto-customer-service-advisor","json_url":"https://alion.io/job/moto-customer-service-advisor.json","meta":{"generated_at":"2026-10-31T03:20:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4667,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456057},"rest":"https://alion.io/mcp/rest/get_company?id=456057"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoto-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoto-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoto-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moto-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoto-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3409427}},{"tool":"search_jobs","arguments":{"company":"moto-way.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3409427},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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