{"id":122247,"url":"https://alion.io/job/motorola-solutions-channel-operations-support-analyst","title":"Operations Support Analyst (Remote - Bilingual/English)","company":{"id":1504,"name":"Motorola Solutions","domain":"motorolasolutions.com","url":"https://alion.io/company/motorola-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":161,"ghost_share":0,"stale_share":0.584,"repost_share":0.019,"time_to_fill_p50_days":39,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reynosa, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-30T20:03:39Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Company Overview\nAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.\nDepartment Overview\nAt Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.Job Description\nThe Operations Support Analyst plays a key role in the Worldwide Video Sales Operations Team, helping the sales team get their job done. In this role, you will assist in day to day back office activities including but not limited to account setups/modifications, contracts, account data gathering, coordinating people and information to troubleshoot issues that arise, opportunity management and order tracking. To be successful means you are providing heavy administrative support, can juggle multiple requests, have a clear understanding of processes and systems and are a reliable team player.\nCurrently, the department is undergoing a strategic shift toward a Triage model, moving from traditional case management to real-time, high-responsiveness support. This transition requires a team capable of maintaining a consistent online presence to handle live inquiries and urgent troubleshooting across Salesforce and help-desk platforms.\nKey Responsibilities \nPartner Onboarding & Account Maintenance\nManage day-to-day back-office activities including account setups, modifications, and account data gathering.\nCoordinate people and information to troubleshoot onboarding issues as they arise.\nSupport the tracking and resolution of tasks related to partner setup and entitlement management.\nOperational Resolution & Process Improvement\nAct as the primary point of contact for resolving a diverse range of support cases, including onboarding inquiries, account setups, quote & order troubleshooting, and any general partner lifecycle issues.\nDevelop and implement standardized, repetitive methods for handling support resolutions to increase efficiency.\nManage the ongoing documentation of case management and troubleshooting processes.\nCross-Functional Collaboration\nInteract daily with departments including Order Management, Finance, IT, and Customer Success to resolve blockers.\nCoordinate with internal stakeholders to ensure sales teams are supported.\nBridge the time gap for global teams to reduce resolution turnaround times.\nCommunication & Coordination\nMaintain clear, consistent communication via email, Slack, and video calls with internal stakeholders.\nAct as a reliable team player to juggle multiple requests and provide heavy administrative support.\n#LI-AN1\nBasic Requirements\nKey Competencies & Qualifications \nCommunication & Language\nStrong Written & Reading Skills: Essential for daily management of professional email correspondence and Slack communications with internal stakeholders. \nClear Spoken English: Must be comfortable and understandable during daily internal video calls and team briefings.\nOperational Flexibility & Accessibility\nWhile the role currently focuses on case management, we are transitioning toward an Omni-Channel Triage model. This will eventually require the candidate to be highly available and online to handle live incoming phone calls and real-time support requests.\nA commitment to high responsiveness and the ability to maintain a consistent online presence. \nTechnical Skills\nSalesforce Proficiency: Experience with Salesforce CRM is a significant plus (not required), but the ability to learn new sales applications quickly is essential. \nHelp Desk Experience: Familiarity with Help Desk or Ticketing software (e.g., Zendesk, Jira, or similar).\nSelf-Mastery: Ability to multitask and adapt to an ever-changing environment.\nDetail oriented with strong attention to accuracy.\nMinimum Qualifications\nHigh School Diploma or equivalent (GED). Bachelor’s Degree is a plus, but not required.\nCandidates MUST reside in Reyn osa\n2+ years of experience in Sales Operations, Customer Support, or Sales Administrative roles.\nDemonstrated support mindset with a strong aptitude for seeing issues through to resolution.\nTravel Requirements\nUnder 10%Relocation Provided\nNonePosition Type\nExperiencedReferral Payment Plan\nYesEEO Statement\nMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.","description_format":"text","description_chars":5817,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Artificial Intelligence","Cybersecurity","Incident Response","Civil Defense"],"lifecycle":[{"event":"open","at":"2026-08-25T00:00:00Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.505,"p_room":0.36,"age_days":66,"expected_fill_days":39,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/motorola-solutions-channel-operations-support-analyst","json_url":"https://alion.io/job/motorola-solutions-channel-operations-support-analyst.json","meta":{"generated_at":"2026-10-30T20:45:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10910,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1504},"rest":"https://alion.io/mcp/rest/get_company?id=1504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotorola-solutions-channel-operations-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotorola-solutions-channel-operations-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotorola-solutions-channel-operations-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motorola-solutions-channel-operations-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotorola-solutions-channel-operations-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":122247}},{"tool":"search_jobs","arguments":{"company":"motorolasolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":122247},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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