{"id":1548714,"url":"https://alion.io/job/motorola-solutions-customer-operations-manager-3","title":"Customer Operations Manager","company":{"id":1504,"name":"Motorola Solutions","domain":"motorolasolutions.com","url":"https://alion.io/company/motorola-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":171,"ghost_share":0,"stale_share":0.62,"repost_share":0.018,"time_to_fill_p50_days":36,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Washington, United States","United States","Mexico"],"countries":["US","MX"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":85000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T22:57:25Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-24T05:54:39Z","board_verified":false,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Company Overview\nAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.\nDepartment Overview\nSilvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications - on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.\nJob Description\nWould you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected ”?\nTHE OPPORTUNITY\nSilvus is seeking a Customer Operations Manager who will report to the Senior Director of Global Sales Operations and Enablement on the Sales Operations team. The successful individual in this role will serve as the primary post-sales operational liaison between Silvus manufacturing and our largest North America customers, managing purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated successfully into the customer’s production roadmap. The role requires travel to Silvus Headquarters in Los Angeles and throughout the continental U.S. to visit key customers.\nThis position is eligible for 100% remote work depending on location.\nThe following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.\nROLE AND RESPONSIBILITIES\nServe as the primary point of contact for key North America customers post sale, managing day-to-day operational needs and escalations.\nLead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and production roadmap alignment.\nWork directly with customer demand planners to ingest and track production forecasts, translating them into actionable data for internal manufacturing and supply chain teams.\nTrack and manage open purchase orders to ensure on-time delivery commitments are met, partnering with manufacturing and logistics to resolve delays.\nIdentify and escalate technical integration challenges, managing the formal escalation process for hardware defects, shipping issues, or field failures.\nOversee the Return Merchandise Authorization (RMA) process to ensure timely replacement of failed components and recovery of units for failure analysis.\nPerform other related duties of which the above are representative.\nTravel Requirement - Up to 30% travel to Silvus HQ in Los Angeles, and throughout the continental U.S. to visit key customers.\nREQUIRED QUALIFICATIONS\nBachelor’s degree in Operations, Supply Chain Management, Business, or a related field.\n3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.\nStrong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.\nExcellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints.\nProficiency in Microsoft Office, especially Excel.\nExperience with Oracle or similar ERP systems is a plus.\nMust be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.\nAll employment is contingent upon the successful clearance of a background check and drug test.\nPREFERRED KNOWLEDGE, SKILLS, AND ABILITIES\nMilitary background with experience in logistics, operations, or program coordination.\nFamiliarity with defense hardware, communications systems, or tactical equipment.\nExperience with OEM or government contract environments.\nWORKING CONDITIONS AND PHYSICAL REQUIREMENTS\nLift equipment up to 20 lbs.\nCOMPENSATION: $85,000 - $95,000 / annually\nBasic Requirements\nBachelor’s degree in Operations, Supply Chain Management, Business, or a related field.\n3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.\nMust be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.\nAll employment is contingent upon the successful clearance of a background check and drug test.\nTravel Requirements\n25-50%Relocation Provided\nNonePosition Type\nExperiencedReferral Payment Plan\nYesOur U.S. Benefits include:\nIncentive Bonus Plans\n\nMedical, Dental, Vision benefits\n\n401K with Company Match\n\n10 Paid Holidays\n\nGenerous Paid Time Off Packages\n\nEmployee Stock Purchase Plan\n\nPaid Parental & Family Leave\n\nand more!\n\nEEO Statement\nMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.\nWe’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. 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