{"id":3514383,"url":"https://alion.io/job/motorola-solutions-customer-support-engineer-2","title":"Customer Support Engineer","company":{"id":1504,"name":"Motorola Solutions","domain":"motorolasolutions.com","url":"https://alion.io/company/motorola-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":163,"ghost_share":0,"stale_share":0.509,"repost_share":0.018,"time_to_fill_p50_days":39,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":["LT"],"hiring_countries_total":1,"salary":{"min":28000,"max":34000,"currency":"EUR","period":"year","gross":true,"usd_annual":37983},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-30T09:37:40Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T23:25:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company Overview\nAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.\nDepartment Overview\nThe Field Services Organization in Europe is responsible for all Local Technical Support to our customers on site and for the Operation & Maintenance of all Field and Support Services Contracts in the Region.We’re looking to expand our Engineering Team in the Region with new talented and hardworking people. We offer full training and support, so new graduates are encouraged to apply.\nJob Description\nThe Customer Support Engineer (CSE) will be part of the Lithuania Service Organisation, led by a group of dedicated Radio System & IP Network based professional engineers, who bring together a wide range of skills and experience that provide critical system support to Motorola Solution Mission Critical Customers both in Lithuania and across Europe. Such systems include Land Mobile Radio solutions, Software solutions such as WAVE and Mission Critical Broad Band Push to Talk (MCPTT), Command and Control solutions, through to Two-way Radio products.\nWe’re looking for talented, motivated, and committed Electronic/System/Computer Engineer to join us and help our customers in the MOMENTS THAT MATTER!\nThe CSE will be part of an engineering team who predominantly perform maintenance (Preventative and Reactive) activities, implementation of critical software patches, provide technical support during major Software upgrades, as well as providing technical support with system expansions, growing either the existing system or implementing new solutions.\nThe CSE will be expected to travel to Customer locations to perform their duties.\nJoin our passionate, mission-driven team - we care about saving lives through technology!\nBasic Requirements\nSuccessfully completed technical training or degree in the field of Telecommunications/IT (or a comparable Qualification)\n\n+ 5 years of experience working in a similar field would be beneficial\n\nGood knowledge of the IP network architecture a nd its components\n\nAbility to work independently on complex technical tasks\n\nAbility to work in a team\n\nA strong willingness to travel for several days in Lithuania and abroad (Europe) is essential - 20% to 40% of travel\n\nAvailability & willingness to perform On-call duty (24/7)\n\nEU citizenship with residence in Lithuania\n\nWillingness to undergo security screening by the Ministry of the Interior\n\nHigh degree of independence and assertiveness\n\nExcellent communication skills in Lithuanian & English (verbal, written and presentation)\n\nClass B driving license.\n\nHighly Desirable (but not essential)\nComptia Network+, Security+ certification\n\nRHEL administrator Level 1 Certification\n\nWe offer: \nBase Salary: €28,000-€34,000 gross annually, depending on experience, skills, and knowledge\n\nOpportunity to gain hands-on experience in a fast-paced environment, working with a talented, international team to deliver innovative solutions\n\nBeing part of a strong, team-oriented culture where different perspectives are valued and celebrated\n\nA solid Individual Development plan as Public Safety Technologies Engineer in an innovative company with over 90 years of experience in the field of Public Safety Communication Solutions\n\nTraining and broad development opportunities e.g. within ContinuousTalent Development program\n\nOpportunity to gain industry recognized certification e.g. CompTIA, ITIL etc.\n\nAccess to a vast range of on-line training, industry periodicals and e-books\n\nAnnual bonus (depends on company performance)\n\nAnnual salary increase (depends on company performance)\n\nPayment for on-call duty (approx. 20 % on top of regular salary)\n\nMedical allowance\n\nLife insurance\n\nTravel insurance\n\nEmployee assistance programme\n\nFlexible working hours\n\nRemote work possibility\n\nTravel Requirements\nUnder 25%Relocation Provided\nNonePosition Type\nExperiencedReferral Payment Plan\nYesCompany\nMotorola Solutions Germany GmbHEEO Statement\nMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.","description_format":"text","description_chars":5027,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Lithuanian","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[{"name":"Lithuania","iso":"LT","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Law Enforcement","Civil Defense","Homeland Security","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-10-30T09:37:40Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":39,"reasons":["conf:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":37983,"is_top_pay":false},"html_url":"https://alion.io/job/motorola-solutions-customer-support-engineer-2","json_url":"https://alion.io/job/motorola-solutions-customer-support-engineer-2.json","meta":{"generated_at":"2026-11-01T10:23:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1504},"rest":"https://alion.io/mcp/rest/get_company?id=1504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotorola-solutions-customer-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotorola-solutions-customer-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotorola-solutions-customer-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motorola-solutions-customer-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotorola-solutions-customer-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3514383}},{"tool":"search_jobs","arguments":{"company":"motorolasolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3514383},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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