{"id":3327496,"url":"https://alion.io/job/motorola-solutions-customer-technical-support-engineer-2","title":"Customer Technical Support Engineer","company":{"id":1504,"name":"Motorola Solutions","domain":"motorolasolutions.com","url":"https://alion.io/company/motorola-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":167,"ghost_share":0,"stale_share":0.587,"repost_share":0.024,"time_to_fill_p50_days":38,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburgh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":50000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T12:56:06Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Company Overview\nAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.\nDepartment Overview\nThe role will be based out of the Motorola Solutions offices in Edinburgh with a wide-ranging remit covering multi-site body-worn video systems for a worldwide customer base, including remotely supporting customers via direct support and escalations via other Motorola Support Desks working to ensure system availability is maintained in line with defined service level agreements.Job Description\nAs a Customer Technical Support Engineer at Motorola Solutions , you will be a key player in an exciting managed service, customer-interfacing role that couples technical and client relationship skills to successfully implement and support our product range.\nYou will be working directly with customers, so you must demonstrate a proven ability to work in different environments under pressure. The position will potentially require providing full wrap around on call support in a rotation. The position can require travelto various customer sites. You must have a clean UK driving license and be in a position to obtain specific Security Clearances.\nJob Responsibilities:\nAct as the main point of contact for customers for any complaints, inquiries and issues.\n\nProvide remote break/fix support and update tickets within the customer Service Level Agreement.\n\nProvide technical escalation and reporting for incidents.\n\nMonitor issue resolution status and duration - own issues on behalf of the customer.\n\nProvide and schedule guidance and training to customers about product operation and maintenance procedures.\n\nUpdate technical manual and reference guides with the recent product updates and developments.\n\nContinuously acquire necessary product expertise.\n\nAttend educational workshops and trainings to develop sufficient knowledge to conduct field support activities.\n\nParticipate in industry events, conferences, meetings, etc to develop business networking and references.\n\nHelp meet all operational goals: being willing to cross functional boundaries as and when required.\n\nProviding Tier 1,2 and 3 support on our hardware and software products, liaising with R&D team as and when required.\n\nDelivering customer professional services.\n\nTravel to customer sites to provide user support.\n\nOut of hours support on a rotational basis.\n\nCurrently Hybrid working - 2 set days in Edinburgh Office eash week\n\nBasic Requirements\nStrong Microsoft Windows Server skills.\n\nStorage fundamentals (including Cloud).\n\nCloud Knowledge, AWS and Azure.\n\nGood understanding of networking including switches, firewalls and trouble-shooting.\n\nCustomer Service.\n\nGood working knowledge of PC and other hardware troubleshooting skills.\n\nTechnical Support.\n\nRequired licence or certification:\nDriver licence.\n\nAWS certification an advantage.\n\nRequire Security Clearance:\nPlease note this role does require NPPV Level3, so you do need to hold the right to work in the U.K. and have lived in the U.K. for the last five years (if not already obtained this will be processed).\n\nThe ideal candidates will possess:\nGood working knowledge of PC and other hardware troubleshooting skills\n\nStrong Microsoft Windows Server skills\n\nGood understanding of networking including switches, firewalls and trouble-shooting\n\nStorage fundamentals (including Cloud)\n\nKnowledge of Cloud technologies and principles\n\nStrong interpersonal skills\n\nFrench or German speaker an advantage\n\nBe able to communicate and influence Senior peer group\n\nStrong customer and client focus\n\nProven ability to implement multi-site systems comprising networked elements\n\nDiligent and motivated - willing to train, learn and develop into the role (with a unique, technical product)\n\nTeam Player\n\nInfluencing, negotiations and development skills\n\nCommunication - excellent level written and oral communications skills\n\nProven track record of achievement\n\nIn return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:\nCompetitive salary and bonus schemes\n\nTwo weeks additional pay per year (holiday bonus)\n\n25 days holiday entitlement + bank holidays\n\nAttractive defined contribution pension scheme\n\nPrivate medical insurance\n\nEmployee stock purchase plan\n\nFlexible working options\n\nLife assurance\n\nEnhanced maternity and paternity pay\n\nCareer development support and wide ranging learning opportunities\n\nEmployee health and wellbeing support EAP, wellbeing guidance etc\n\nCarbon neutral initiatives/goals\n\nCorporate social responsibility initiatives including support for volunteering days\n\nWell known companies discount scheme\n\n'We are an equal opportunities employer and we want you to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure the process works for you. We celebrate diversity and are committed to creating an inclusive environment for all employees.’\nCONNECT WITH A CAREER THAT MATTERS\nWe’re dedicated to designing and delivering the mission-critical ecosystem our public safety & enterprise customers refer to as their lifeline - mission-critical communications, software, video and services. Our drive for continuous innovation and partnership with our customers enables them to be ready - in the day-to-day moments, and in the moments that matter most.\nTravel Requirements\nNoneRelocation Provided\nNonePosition Type\nExperiencedReferral Payment Plan\nYesCompany\nMotorola Solutions UK LimitedEEO Statement\nMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.","description_format":"text","description_chars":6622,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":true}]},"benefits":["Flexible schedule","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Law Enforcement","Civil Defense","Homeland Security","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-10-27T10:45:14Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-29T06:20:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":38,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/motorola-solutions-customer-technical-support-engineer-2","json_url":"https://alion.io/job/motorola-solutions-customer-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-29T13:58:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21039,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1504},"rest":"https://alion.io/mcp/rest/get_company?id=1504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotorola-solutions-customer-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotorola-solutions-customer-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotorola-solutions-customer-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motorola-solutions-customer-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotorola-solutions-customer-technical-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3327496}},{"tool":"search_jobs","arguments":{"company":"motorolasolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3327496},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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