Dispatch Coordinator

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

Please note this role is based on site at our Ware offices 5 days a week.

The Despatch Coordinator is responsible for overseeing and coordinating the despatch process, ensuring that goods are packaged, scheduled, and delivered accurately, on time, and in compliance with company standards and customer requirements. This role involves effective communication with internal departments, external suppliers, and customers to facilitate seamless despatch operations.

Key Responsibilities:

1. Despatch Planning:

• Coordinate and schedule daily despatch activities to meet delivery deadlines.

• Prepare and manage despatch schedules, ensuring efficient and timely transportation of goods.

2. Order Fulfilment:

• Verify and cross-check outgoing shipments against customer orders and documentation.

• Ensure all goods are appropriately labelled, packaged, and meet quality standards before despatch.

3. Communication:

• Liaise with customers, carriers, and internal teams to confirm delivery requirements and address queries.

• Provide regular updates to stakeholders on delivery schedules, delays, or issues.

4. Documentation & Compliance:

• Prepare and process all necessary shipping documents, including invoices, packing lists, and delivery notes.

• Ensure compliance with legal, safety, and regulatory requirements for domestic and international shipments.

5. Inventory Coordination:

• Work closely with stores staff to manage stock levels and allocate inventory for despatch.

• Monitor and report discrepancies or damage to inventory and shipments.

6. Performance Monitoring:

• Track key performance metrics such as delivery times, accuracy, and customer satisfaction.

• Identify areas for process improvement to enhance despatch efficiency and effectiveness.

7. Problem Resolution:

• Proactively address and resolve issues such as delivery delays, incorrect shipments, or carrier disputes.

• Develop contingency plans to minimise disruptions in despatch operations.

Basic Requirements

Skills and Competencies:

• Strong organisational and multitasking skills.

• Excellent communication and interpersonal skills.

• Attention to detail and accuracy in order processing and documentation.

• Ability to work under pressure and meet tight deadlines.

• Problem-solving skills and ability to think proactively.

• Knowledge of logistics and transportation processes.

• Proficient in MS Office Suite (Word, Excel) and ERP/WMS software (e.g.,

• Sage 200

Qualifications:

Experience:

• Experience in a logistics, despatch, or warehouse

• coordination role.

• Familiarity with inventory management systems and shipping

• procedures.

Working Conditions:

• Shop floor-based environment.

• Require lifting or handling of packages.

• Flexibility to work extended hours during peak periods.

Key Performance Indicators (KPIs):

• On-time delivery percentage.

• Accuracy of despatch documentation.

• Customer satisfaction ratings for delivery.

• Number of shipment errors or delays.

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.

• Two weeks additional pay per year (holiday bonus).

• 25 days holiday entitlement + bank holidays.

• Attractive defined contribution pension scheme.

• Employee stock purchase plan.

• Life assurance.

• Enhanced maternity and paternity pay.

• Career development support and wide ranging learning opportunities.

• Employee health and wellbeing support EAP, wellbeing guidance etc.

• Carbon neutral initiatives/goals.

• Corporate social responsibility initiatives including support for volunteering days.

• Well known companies discount scheme.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.