{"id":415656,"url":"https://alion.io/job/motorola-solutions-escalations-engineer-2","title":"Escalations Engineer","company":{"id":1504,"name":"Motorola Solutions","domain":"motorolasolutions.com","url":"https://alion.io/company/motorola-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":171,"ghost_share":0,"stale_share":0.585,"repost_share":0.018,"time_to_fill_p50_days":36,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Uxbridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":765},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Replicate","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wireshark","optional":false},{"name":"Linux","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-07-24T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T05:54:39Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":92},"description":"Company Overview\nAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.\nDepartment Overview\nMotorola Solutions’ Video Security & Access Control Division is defining the future of safety technology through innovative, award-winning end-to-end solutions. We design, develop, and manufacture advanced AI, video analytics, surveillance cameras, and access control solutions that are changing how organizations protect their environments.The Avigilon Alta Video team is responsible for our cloud video security portfolio. Driven by our commitment to \"Solving for safer,\" our technology connects public safety agencies and enterprises to help keep communities, schools, hospitals, and businesses secure.\nJob Description\nKey Responsibilities\nComplex Problem Resolution & Lab Reproduction\nTake ownership of high-priority escalated support cases, driving end-to-end investigation through to resolution within defined customer SLAs\nReplicate complex functional and integration issues in lab environments using deep inspection tools and network packet analysis\nAnalyze environment details, logs, and system symptoms to provide actionable insights that minimize R&D and testing lead times\nCross-Functional Engineering Collaboration\nPartner directly with software development and product test teams to demonstrate bug reproductions and evaluate code changes or workarounds\nProvide expert product guidance and technical insights across internal engineering, sales, documentation, and global support teams\nAssist technical documentation teams in authoring clear knowledge base articles, technical whitepapers, and customer-facing support content\nOperational Excellence & Process Improvement\nMaintain transparent, accurate progress updates for key stakeholders and partners throughout the issue lifecycle\nContribute to continuous process improvements that refine diagnostic workflows and product quality\nConduct occasional customer site visits when advanced, on-location technical investigation or validation is required\nBasic Requirements\nDegree in Science, Computer Science, Networking, Telecommunications, or Cybersecurity\nSolid experience in software engineering, technical support escalations, network troubleshooting, or systems diagnostics\nJob Requirements\nTechnical Expertise\nFull-Stack Troubleshooting to diagnose issues across hardware, cloud software, and complex network environments\n Deep Inspection Tools to analyze system logs and network packet traces (e.g., Wireshark)\nNetwork Protocols to troubleshoot HTTP/HTTPS, TLS, TCP/IP, DNS, NAT, DHCP, VLANs, and firewalls\nTechnical Writing to author internal documentation, knowledge base articles, and whitepapers\nLanguage Proficiency to demonstrate excellent written and verbal English communication\nProfessional Experience\nIssue Ownership to manage high-stakes technical escalations under tight deadlines while maintaining clear stakeholder communication\nR&D Collaboration to work closely with development and QA engineering teams to test bug fixes and validate new releases\nCustomer-Facing Engineering to balance technical investigation with clear support team collaboration\nPreferred Qualifications (Optional)\nHands-on experience with Linux environments, REST APIs, or Python scripting\nPractical knowledge of video surveillance protocols and video security systems (e.g., ONVIF)\nPrior experience interfacing directly between customer support networks and core R&D engineering team\nIn return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:\nCompetitive salary and bonus schemes.\nTwo weeks additional pay per year (holiday bonus).\n25 days holiday entitlement + bank holidays.\nAttractive defined contribution pension scheme.\nEmployee stock purchase plan.\nFlexible working options.\nPrivate medical care.\nLife assurance. \nEnhanced maternity and paternity pay.\nCareer development support and wide ranging learning opportunities.\nEmployee health and wellbeing support EAP, wellbeing guidance etc.\nCarbon neutral initiatives/goals.\nCorporate social responsibility initiatives including support for volunteering days\nWell known companies discount schemes.\nJoin our team and help us build technology that connects and protects communities worldwide-apply today to take the next step in your career!\n#LI-NW1 #LI-HYBRID\nTravel Requirements\nNoneRelocation Provided\nNonePosition Type\nExperiencedReferral Payment Plan\nYesCompany\nMotorola Solutions UK LimitedEEO Statement\nMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.","description_format":"text","description_chars":5614,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Law Enforcement","Civil Defense","Homeland Security","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-09-06T03:00:43Z"},{"event":"close","at":"2026-10-20T05:10:03Z"},{"event":"reopen","at":"2026-10-20T20:52:23Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.213,"p_room":0.28,"age_days":92,"expected_fill_days":36,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/motorola-solutions-escalations-engineer-2","json_url":"https://alion.io/job/motorola-solutions-escalations-engineer-2.json","meta":{"generated_at":"2026-10-24T22:12:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32506,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1504},"rest":"https://alion.io/mcp/rest/get_company?id=1504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotorola-solutions-escalations-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotorola-solutions-escalations-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotorola-solutions-escalations-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motorola-solutions-escalations-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotorola-solutions-escalations-engineer-2"}]}