{"id":114713,"url":"https://alion.io/job/motorola-solutions-it-support-specialist","title":"IT Support Specialist","company":{"id":1504,"name":"Motorola Solutions","domain":"motorolasolutions.com","url":"https://alion.io/company/motorola-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":163,"ghost_share":0,"stale_share":0.509,"repost_share":0.018,"time_to_fill_p50_days":39,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Culver City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31,"max":36,"currency":"USD","period":"hour","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-31T23:25:25Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"Company Overview\nAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.\nDepartment Overview\nSilvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications - on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.Job Description\nWould you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected ”?\nTHE OPPORTUNITY\nSilvus is seeking an IT Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This position will report to the Senior IT Support Lead.\nThis position is fully onsite, Monday through Friday, based at Silvus Technologies’ Culver City warehouse.\nThe following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.\nROLE AND RESPONSIBILITIES\nProvide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.\nRespond to Help Desk IT support tickets in a timely manner.\nInstall, configure, and maintain hardware and software.\nDevelop and maintain documentation related to the company's IT infrastructure and support processes.\nMaintain an up-to-date inventory of all hardware and software assets.\nManage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.\nSystem configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.\nREQUIRED QUALIFICATIONS\nHigh School Diploma or GED.\n3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.\nProficient PC skills in a Windows and IOS environment required.\nExperience with Layer 1 Networking and Cabling.\nExperience installing/uninstalling and licensing/de-licensing enterprise software.\nHighly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).\nHave working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.\nStrong interpersonal skills with a positive and enthusiastic attitude.\nDemonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).\nMust be a U.S. Citizen due to clients under U.S. government contracts.\nAll employment is contingent upon the successful clearance of a background check.\nPREFERRED KNOWLEDGE, SKILLS AND ABILITIES\nCompletion or in progress of a graduate degree.\nPrior experience in a fast-paced office environment.\nLinux and macOS skills are highly desirable.\nWORKING CONDITIONS & PHYSICAL REQUIREMENTS\nOffice environment. \nTravel occasionally to different office locations.\nWhile performing the duties of this job, the employee is required to do the following:Perform bending and reaching movements to place items on lower and higher shelves.\nKneeling or squatting to access lower shelves.\nMust be able to lift up to 50 lbs.\n\nCOMPENSATION: $31.25 - $36.06 / hourly\nConsistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.\nNOTE - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to international positions; only job postings for positions located in the US.\nBasic Requirements\nHigh School Diploma or GED.\n3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.\nMust be a U.S. Citizen due to clients under U.S. government contracts.\nTravel Requirements\nUnder 10%Relocation Provided\nNonePosition Type\nExperiencedReferral Payment Plan\nYesOur U.S. Benefits include:\nIncentive Bonus Plans\n\nMedical, Dental, Vision benefits\n\n401K with Company Match\n\n10 Paid Holidays\n\nGenerous Paid Time Off Packages\n\nEmployee Stock Purchase Plan\n\nPaid Parental & Family Leave\n\nand more!\n\nEEO Statement\nMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.\nWe’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. 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