{"id":1499546,"url":"https://alion.io/job/motorola-solutions-junior-software-engineer-emergency-call-handling","title":"Junior Software Engineer, Emergency Call Handling","company":{"id":1504,"name":"Motorola Solutions","domain":"motorolasolutions.com","url":"https://alion.io/company/motorola-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":160,"ghost_share":0,"stale_share":0.606,"repost_share":0.013,"time_to_fill_p50_days":39,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Backend","role_family":"Backend","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gatineau, Canada","Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":46},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"C#","optional":false},{"name":"C++","optional":false},{"name":"CI/CD","optional":false},{"name":"GitHub","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"TeamCity","optional":false},{"name":"WebRTC","optional":false},{"name":"WebSockets","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-02T20:40:29Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":34},"description":"Company Overview\nAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.\nAperçu de l’entreprise\nChez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.\nDepartment Overview\nEmergency Call Handling is the critical interface for the citizen into the command center, public safety workflow. We are the leading solution provider for Emergency Call Handling, the software that enables 911 call centers to receive and process calls in Public Safety Answering Points across North America. We are part of the Motorola Solutions Software Enterprise, where innovation of workflow enhancements are being developed for call handling, incident management, responder dispatching and situational awareness. This software developer position will be a member of the team working on software applications for Public Safety.Présentation du département:\nLa gestion des appels d'urgence est l'interface essentielle du citoyen avec le centre de commandement et le flux de travail de la sécurité publique. Nous sommes le principal fournisseur de solutions pour la gestion des appels d'urgence, le logiciel qui permet aux centres d'appels 911 de recevoir et de traiter les appels dans les centres d'appels de la sécurité publique (CASP) à travers l'Amérique du Nord. Nous faisons partie de la division Logiciels d'entreprise (Software Enterprise) de Motorola Solutions, où sont développées des innovations pour améliorer les flux de travail liés à la gestion des appels, à la gestion des incidents, à la répartition des intervenants et à la connaissance de la situation. Ce poste de développeur de logiciels fait partie de l'équipe travaillant sur des applications logicielles pour la sécurité publique.\nJob Description\nWe are seeking a Software Engineer to join the team developing the VESTA 9-1-1 Call Handling solution. In this role, you will leverage agentic AI to build applications, automate DevOps and Cybersecurity workflows, improving quality and operational efficiency.\nYou’ll work alongside experienced engineers across real-time pipelines, telephony, backend infrastructure, and product surfaces. You’ll help influence architecture, build core product features, and shape how our team uses AI agents to move faster without compromising reliability, security, or product quality. We encourage engineers to use AI agents in their own work. But because this is mission-critical software, humans still own quality, judgment, and what ships.\nWhat You’ll Do\nDevelop components for and integrate services into our Emergency Call Handling Systems\nDevelop Agentic AI-powered automation workflows to improve efficiency of our DevOps and Cybersecurity tasks.\nHelp integrate AI techniques to improve evaluation, testing, and observability for our systems.\nGet your hands dirty setting up and configuring hardware and software, including network devices and servers.\nBuild strong habits around tests, code review, observability, and security from day one.\nAsk questions, dig into how things work, and bring fresh perspectives to the team.\nYou Might Be a Fit If\nYou enjoy converting manual, tedious procedures to autonomous AI-powered workflows then jumping onto the next high-impact challenge.\nYou’re curious about working across backend, infrastructure, AI, and product, even if you haven’t done it all yet.\nYou use AI tools daily, but you do not confuse speed with quality.\nYou care about quality - you write tests, read documentation, and try to understand a system before you change it.\nYou take feedback well and act on it.\nYou have strong product instincts and care about the humans using what you build.\nYou thrive in a team where you’ll have real ownership early - and you’re comfortable asking for help.\nRelevant Experience\nWe don’t expect you to have shipped production systems. We care most about engineering fundamentals, learning velocity, curiosity, and how you think. Coursework, internships, research, and personal projects all count.\nRelevant exposure may include:\nProjects involving AI agents, AI pipelines or RAG systems.\nReal-time communication systems using WebRTC, WebSockets, RTP/SRTP, media streaming, or low-latency audio transport.\nExposure to DevOps, Automation and CI/CD systems using tools such as TeamCity, Jenkins, Github, Artifactory\nProgramming in Python, C#, C++, Java, or similar languages\nComfortable scripting in both Linux and Windows and virtualization.\nTelephony and voice infrastructure, including PSTN, SIP trunking, PBX, and call routing.\nBilingual French/English - Must be able to work also in English with our English-speaking clients, customers and partners outside Quebec as well as with the rest of the colleagues in Canada, the United States and in other international countries as applicable.\nYou do not need experience in all of these areas. Most successful candidates will have experience in a few and curiosity to learn the rest.\nTarget Base Salary Range: $70,000 - $90,000 CAD\nConsistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.\nDescription du poste\nNous recherchons un ingénieur logiciel pour se joindre à l'équipe de développement de la solution de gestion des appels VESTA 9-1-1. Dans ce rôle, vous exploiterez l'IA agentique pour créer des applications, automatiser les flux de travail DevOps et de cybersécurité, améliorant ainsi la qualité et l'efficacité opérationnelle.\nVous travaillerez aux côtés d'ingénieurs expérimentés sur les pipelines en temps réel, la téléphonie, l'infrastructure back-end et les interfaces produit. Vous contribuerez à influencer l'architecture, à concevoir des fonctionnalités fondamentales et à façonner la manière dont notre équipe utilise les agents d'IA pour progresser plus rapidement, sans faire de compromis sur la fiabilité, la sécurité ou la qualité du produit. Nous encourageons nos ingénieurs à utiliser des agents d'IA dans leur propre travail. Cependant, s'agissant d'un logiciel hautement critique, les humains conservent la responsabilité de la qualité, du jugement et de ce qui est déployé.\nCe que vous ferez\nDévelopper des composants et intégrer des services dans nos systèmes de gestion des appels d'urgence.\nDévelopper des flux de travail d'automatisation alimentés par l'IA agentique pour améliorer l'efficacité de nos tâches DevOps et de cybersécurité.\nContribuer à l'intégration de techniques d'IA pour améliorer l'évaluation, les tests et l'observabilité de nos systèmes.\nMettre la main à la pâte pour installer et configurer du matériel et des logiciels, y compris des équipements réseau et des serveurs.\nAdopter de solides habitudes autour des tests, de la revue de code, de l'observabilité et de la sécurité dès le premier jour.\nPoser des questions, chercher à comprendre le fonctionnement des systèmes et apporter des perspectives nouvelles à l'équipe.\nCe poste pourrait vous convenir si\nVous aimez transformer des procédures manuelles et fastidieuses en flux de travail autonomes basés sur l'IA, avant de vous lancer dans le prochain défi à fort impact.\nVous êtes curieux de travailler sur le back-end, l'infrastructure, l'IA et le produit, même si vous n'avez pas encore touché à tout.\nVous utilisez des outils d'IA au quotidien, mais vous ne confondez pas rapidité et qualité.\nVous vous souciez de la qualité : rédigez des tests, lisez la documentation et essayez de comprendre un système avant de le modifier.\nVous acceptez bien les commentaires et agissez en conséquence.\nVous avez un fort instinct produit et vous vous souciez des humains qui utilisent ce que vous construisez.\nVous vous épanouissez dans une équipe où vous aurez une réelle autonomie dès le début, tout en étant à l'aise pour demander de l'aide.\nExpérience pertinente\nNous ne nous attendons pas à ce que vous ayez déjà déployé des systèmes en production. Nous accordons de l'importance avant tout aux principes fondamentaux de l'ingénierie, à la rapidité d'apprentissage, à la curiosité et à votre façon de penser. Les cours, les stages, la recherche et les projets personnels sont tous pris en compte.\nLes compétences ou expériences pertinentes peuvent inclure :\nLa programmation en Python, C#, C++, Java ou des langages similaires.\nDes systèmes de communication en temps réel utilisant WebRTC, WebSockets, RTP/SRTP, le streaming média ou le transport audio à faible latence.\nUne expérience avec les systèmes DevOps, d'automatisation et de CI/CD à l'aide d'outils tels que TeamCity, Jenkins, GitHub, Artifactory.\nDes projets impliquant des agents d'IA, des pipelines d'IA ou des systèmes RAG.\nUne aisance avec le scripting sous Linux et Windows, ainsi qu'avec la virtualisation.\nL'infrastructure de téléphonie et de voix, y compris le réseau téléphonique public commuté (RTPC/PSTN), le trunking SIP, le PBX et le routage des appels.\nBilingue français/anglais - Doit être capable de travailler également en anglais avec nos clients anglophones, clients et partenaires hors Québec ainsi qu'avec le reste des collègues au Canada, aux États-Unis et dans d'autres pays internationaux selon le cas.\nVous n'avez pas besoin d'avoir de l'expérience dans tous ces domaines. La plupart des candidats retenus en maîtriseront quelques-uns et auront la curiosité d'apprendre le reste.\nFourchette de salaire de base cible : $70,000 - $90,000 CAD\nConformément aux valeurs de Motorola Solutions et à la législation en vigueur, nous communiquons les informations suivantes afin de favoriser la transparence et l'équité salariales. La rémunération au sein de cette fourchette varie en fonction des connaissances, des compétences et de l'expérience liées au poste. L'offre finale sera déterminée en fonction du profil de chaque candidat.\nBasic Requirements\nBachelor's degree / College Diploma\nExperience with DevOps, Networking, AI agents and programming\nBaccalauréat universitaire / Diplôme d'études collégiales (DEC)\nExpérience en DevOps, réseaux, agents d'IA et programmation.\nTravel Requirements\nUnder 10%Relocation Provided\nNonePosition Type\nNew GradReferral Payment Plan\nYesEEO Statement\nMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.\nWe’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. 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