{"id":1030234,"url":"https://alion.io/job/motorola-solutions-noc-support-analyst","title":"NOC Support Analyst","company":{"id":1504,"name":"Motorola Solutions","domain":"motorolasolutions.com","url":"https://alion.io/company/motorola-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":171,"ghost_share":0,"stale_share":0.643,"repost_share":0.018,"time_to_fill_p50_days":36,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":63000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-07-15T00:00:00Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-10-28T00:18:43Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":104},"description":"Company Overview\nAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.\nDepartment Overview\nThe Motorola Solutions Managed Services Network Operations Center (MS-NOC) is staffed by experienced technologists who ensure our customers' networks operate at peak performance. The services provided by the MS-NOC allow customers to entrust their network operations and management to Motorola Solutions, enabling our customers to focus on their primary mission. Your role is to provides Tier 2 technical support within the Motorola Network Operations Center, verifying swift and accurate response to all alerts, ensuring the repair or escalation of issues as appropriate. This position supports 24/7 Network Operations, requiring the flexibility to work across all shifts as required.Job Description\nScope of Responsibilities/Expectations:\nPrimarily responsibility for the overall technical operation and maintenance of all main systems and subsystems.\n\nAct as a technical escalation point for Network Operations Centre (NOC) staff or Field Engineers requiring technical assistance.\n\nProvide technical user support and customer service. Be present and visible in the NOC and available to CSOs and CSTs and/or users requiring technical assistance. This is a presential position.\n\nBe available for occasional after hours call out from the NOC to assist in resolving urgent system problems.\n\nLearn in depth operations of in service equipment and systems.\n\nBe familiar with, NOC policies, services, and staff.\n\nActs in manager’s role as required.\n\nProvides short and long term in depth analysis and investigation of problems.\n\nSystems Administration\nResponsible for logging and resolving any network incidents ensuring that Service Level Agreements are met at all times.\n\nEscalating any Network incidents that cannot be resolved within specified time frames to the relevant team members and work with them until the incident is resolved.\n\nDocument and record steps taken towards resolution of an incident and add this to the knowledge database for future referral.\n\nTake Technical Ownership of Major Incidents by - identifying, communicating, and utilizing appropriate resources to resolve the issue.\n\nMonitor all outages/issues through the return to normal services.\n\nCustomer Support\nRespond to escalated customer incidents in a timely fashion and in compliance with NOC standards.\n\nDevelop good customer relationships through excellent customer service.\n\nAssisting in providing tier 1 customer support when call or incident volumes are high.\n\nOther Support\nComply with Motorola Quality and Security policies and practices.\n\nMaintain reasonable discipline and decorum.\n\nWork closely with all other relevant teams to maximize all opportunities, make a significant contribution by supporting new process and new technology.\n\nProcess focused; provides input to help improve/build processes.\n\nProvide guidance and support for continual improvements.\n\nAbility to perform tasks with minimal supervision.\n\nOperate in a 24/7 Network Operations Center; this includes shift work and weekends.\n\nBasic Requirements\nSpecific Knowledge/Skills\n5+ years of customer or technical support experience.\n\nSeeking prior Network Operating Center experience\n\nAbility to troubleshoot Infrastructure.\n\nExperience with administration configuration, fault finding and maintenance of networks, LAN, WAN, routers, switches, servers, workstations and applications.\n\nExperience with Microsoft Active Directory, Microsoft Windows Server 2003/2008 and above.\n\nServer maintenance skills - hardware and software.\n\nAdvanced English level, reading/writing and speaking\n\nDesirable\nExperience with digital voice radio systems.\n\nExperience in a communications operations or network operations environment.\n\nHP and Juniper experience\n\nExperience with Motorola Astro 25 Digital and/or MotoTRBO radio systems will be considered.\n\n#LI-AN1\nTravel Requirements\nNoneRelocation Provided\nNonePosition Type\nExperiencedReferral Payment Plan\nYesEEO Statement\nMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.","description_format":"text","description_chars":5100,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Law Enforcement","Computer Vision","Network Equipment","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-09-18T13:37:45Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.409,"p_room":0.28,"age_days":104,"expected_fill_days":36,"reasons":["conf:71","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/motorola-solutions-noc-support-analyst","json_url":"https://alion.io/job/motorola-solutions-noc-support-analyst.json","meta":{"generated_at":"2026-10-28T02:19:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3143,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1504},"rest":"https://alion.io/mcp/rest/get_company?id=1504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmotorola-solutions-noc-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmotorola-solutions-noc-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmotorola-solutions-noc-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/motorola-solutions-noc-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmotorola-solutions-noc-support-analyst"}]}