{"id":3321660,"url":"https://alion.io/job/motorola-solutions-phoenix-field-technical-services-manager","title":"Phoenix Field Technical Services Manager","company":{"id":1504,"name":"Motorola Solutions","domain":"motorolasolutions.com","url":"https://alion.io/company/motorola-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":164,"ghost_share":0.006,"stale_share":0.585,"repost_share":0.018,"time_to_fill_p50_days":39,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Phoenix, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T00:37:49Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Company Overview\nAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.\nDepartment Overview\nMotorola Solutions is a global leader in professional mobile communications, backed by a rich legacy of technological innovation and an extensive worldwide footprint. Our primary focus is delivering and sustaining mission-critical digital mobile communication systems for government and public safety agencies.Within this framework, the Mission Critical Networks Field Technical Services Organization ensures the operational readiness and long-term sustainment of critical first responder infrastructure. Our teams support comprehensive land mobile radio (LMR) networks, Next-Gen 911, computer-aided dispatch (CAD), and integrated command center voice, video, and data technologies.\nJob Description\nThe T7 Mission Critical Networks Field Technical Services Manager leads the Phoenix, Arizona-based Motorola Service Center (MSC) and Field Service Organization (FSO). This position oversees a multidisciplinary technical team, comprising Mobile Installation Technicians, Subscriber Portable Programming Technicians, Infrastructure Installers, Project Managers, and Service Administrators-delivering subscriber technical support, high-quality installation services, and above-contract maintenance work.\nBased in Phoenix, AZ, this role manages regional field operations primarily across Arizona, Utah, Nevada, Colorado, Wyoming, New Mexico, and El Paso, Texas, with broader operational touchpoints across the Western U.S. region. Success in this position is measured by high customer satisfaction, timely execution of contractual obligations, and efficient, budget-conscious team leadership.\nOperational & Customer Excellence\nOversee day-to-day service operations to meet and exceed customer expectations, SLAs, and regional financial targets.\nBuild and maintain a culture of responsiveness and exceptional customer service, fostering long-term trust and repeat business.\nDirect and manage customer engagements, maintaining decisive leadership during critical system outages or high-pressure crisis situations.\nOversee the operation and ongoing management of the Motorola Airtime System within the region.\nTeam Leadership & Talent Development\nLead, mentor, and advocate for technical personnel, establishing clear training, qualification, and professional development objectives.\nBuild efficient staffing and resource allocation plans to balance routine project fulfillment with rapid-response emergency support.\nDrive culture and behavioral change across a matrixed team, fostering collaboration with cross-functional Motorola Solutions business partners.\nBusiness & Financial Management\nMaintain P&L oversight for the assigned business portfolio, including budget compliance, financial forecasting, and investment planning.\nPartner with Sales and additional internal teams throughout the customer lifecycle to support scoping, costing, pricing, and revenue growth.\nContinuously evaluate operational workflows to identify and implement process improvements.\nLocation & Travel Requirements\n Location: Phoenix, AZ (Local presence required)\nTravel: Up to 25% travel required throughout the T7 territory for project deliverables and executive customer engagements. Must reside within a commutable distance to a major metro airport.\nQualifications\nExperience: 5+ years in a technical services business with a deep understanding of service operations, SLA management, and customer support.\nLeadership: 3+ years directly managing technical staff, multi-disciplinary teams, or project organizations.\n Technical Knowledge: Strong working knowledge of Land Mobile Radio (LMR), P25 systems, E911 architectures, and associated IP networking fundamentals.\nFinancial Acumen: Proven experience managing portfolio budgets, understanding P&L components, and contributing to operational forecasting.\nCore Competencies: Strong sense of urgency with a track record of resolving critical customer outages efficiently. Demonstrated ability to navigate matrixed organizational structures and leverage cross-functional resources. Strong problem-solving, decision-making, and self-directed leadership skills.\nCandidate Requirements\nMust be a U.S. citizen with ability to obtain necessary security clearance as required by customer contracts.\nLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.\nMust possess a current, valid driver's license and maintain a clean driving record.\n#LI-CC1\nThis position is subject to working in high security areas governed by the US Department of Justice's \"Criminal Justice Information Services (CJIS) Security Policy\" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.\nTarget Base Salary Range: $80,000 - $120,000 USD\nConsistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.\nBasic Requirements\nBachelors Degree OR 3+ years of experience in one of the following: Management, LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking or Military experience.\nMust be a US Citizen and able to obtain background clearance as required by a US government customer.\nLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.\nTravel Requirements\nUnder 25%Relocation Provided\nNonePosition Type\nExperiencedReferral Payment Plan\nYesOur U.S. Benefits include:\nIncentive Bonus Plans\n\nMedical, Dental, Vision benefits\n\n401K with Company Match\n\n10 Paid Holidays\n\nGenerous Paid Time Off Packages\n\nEmployee Stock Purchase Plan\n\nPaid Parental & Family Leave\n\nand more!\n\nEEO Statement\nMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.\nWe’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. 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