{"id":1965491,"url":"https://alion.io/job/motorola-solutions-technical-support-analyst-hybrid-3","title":"Technical Support Analyst (Hybrid)","company":{"id":1504,"name":"Motorola Solutions","domain":"motorolasolutions.com","url":"https://alion.io/company/motorola-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":163,"ghost_share":0,"stale_share":0.509,"repost_share":0.018,"time_to_fill_p50_days":39,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Allen, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":58000,"currency":"USD","period":"year","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-10-06T17:16:01Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-31T10:18:02Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Company Overview\nAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.\nDepartment Overview\nSafety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our technical support teams foster the collaboration that's critical to \"Solving for safer\" across communities, schools, hospitals, and enterprises worldwide.Job Description\nAt Motorola Solutions, we believe that everything starts with our people. As a Technical Support Analyst, you will play a key role in our mission by delivering rapid, dynamic support for critical video security products, including Video Management Systems, cameras, servers, and network infrastructures. Working in a collaborative, customer-first environment, you will take full ownership of complex technical challenges, applying systematic troubleshooting to maintain continuous system performance for those who count on us most. We empower every Motorolan to explore their curiosity, grow their expertise with an evolving product line, and deliver exceptional support when it matters most.\nKey Responsibilities:\nTechnical Support & Incident Resolution\nResearch, troubleshoot, and resolve critical hardware, software, and IP networking issues via phone and digital channels\nDemonstrate complete ownership and urgency while assisting customers with Video Management Systems, cameras, and servers\nMaintain detailed and concise technical case records within our case management systems to capture incident histories\nCustomer Experience & Workflow Management\nHelp to provide an exceptional customer experience across incoming calls, live chats, emails, and escalated requests\nPrioritize daily tasks dynamically between active inbound channels, existing case management, and high-priority customer needs\nEmploy systematic problem-solving to explain complex solutions clearly to customers of varying technical skill levels\nCollaborative Growth & Continuous Learning\nMaintain a continuous learning mindset to stay current on new product lines, video streaming technologies, and network protocols\nApply knowledge-sharing techniques to collaborate with team members and independently navigate technical challenges\nMaintain composure under pressure while managing customer expectations and providing timely updates during critical incidents\nJob Requirements:\nTechnical Expertise\nIP Networking Protocols to diagnose routers, firewalls, wireless systems, RTP, TCP/IP, UDP, IGMP, and Multicasting\nOperating Systems & Hardware to install, configure, and troubleshoot customer environments\nVideo Security Systems to support Video Management Systems, IP cameras, and network servers\nCommunication Proficiency to document complex technical details clearly in English\nProfessional Experience\nSystematic Troubleshooting to resolve technical customer challenges efficiently with high quality\nMultitasking & Prioritization to balance live customer interactions, queue management, and shift obligations\nSelf-Starter Collaboration to drive resolution independently or work within cross-functional technical teams\nPreferred Qualifications\nIndustry certifications such as CCNA, CCNP, MCSA, MTA, LFS, MCSE, or CompTIA A+\nContact center experience within a dedicated technical support environment\nExperience operating within KCS (Knowledge-Centered Service) Methodology\nFamiliarity with ONVIF profiles or related video streaming services\nThis position is subject to working in high security areas governed by the US Department of Justice's \"Criminal Justice Information Services (CJIS) Security Policy\" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers\nTarget Base Salary Range: $50,000-$58,000\nConsistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.\n#LI-DB1\n#LI-Hybrid\nBasic Requirements\nHigh school diploma and 1+ years of technical support or customer support experience\nMust be able to obtain background clearance as required by government customer\nLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.\nTravel Requirements\nUnder 10%Relocation Provided\nNonePosition Type\nExperiencedReferral Payment Plan\nYesOur U.S. Benefits include:\nIncentive Bonus Plans\n\nMedical, Dental, Vision benefits\n\n401K with Company Match\n\n10 Paid Holidays\n\nGenerous Paid Time Off Packages\n\nEmployee Stock Purchase Plan\n\nPaid Parental & Family Leave\n\nand more!\n\nEEO Statement\nMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.\nWe’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. 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