{"id":3327510,"url":"https://alion.io/job/motorola-solutions-technical-support-specialist-5","title":"Technical Support Specialist","company":{"id":1504,"name":"Motorola Solutions","domain":"motorolasolutions.com","url":"https://alion.io/company/motorola-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":163,"ghost_share":0,"stale_share":0.509,"repost_share":0.018,"time_to_fill_p50_days":39,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal","Uxbridge, United Kingdom","Poland"],"countries":["PT","GB","PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":35000,"period":"year","method":"role_country_seniority_unknown","sample_n":31},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T10:18:02Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Company Overview\nAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.\nDepartment Overview\nMotorola Solutions Video Security & Access Control division is hiring a Hybrid Technical Support Engineer for its industry-leading, disruptive Cloud Video & Access Control platforms.Reporting to a Technical Support Manager, the Technical Support Engineer ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.\nJob Description\nKey responsibilities:\nTroubleshoot and resolve complex hardware and software issues over the phone, live-chat, and email, using remote sessions and diagnostic tools.\n\nMaintain deep product knowledge a cross a quickly evolving product line.\n\nDocument all customer and technical information concisely in a case management system.\n\nPrioritize tasks effectively to manage incoming contacts and existing cases.\n\nOccasionally provide after-hours/weekend support on call.\n\nAccommodate Tuesday-Saturday or Wednesday-Sunday working schedule if needed\n\nBasic Requirements\nEssential skills & requirements:\n Strong problem-solving and analytical skills with a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data).\n Fluency in English (written and oral) with excellent communication skills to explain complex technical problems clearly to all customers.\nWorking knowledge of TCP/IP networking concepts, operating systems, software, and hardware installation/troubleshooting.\nSelf-starter who can work independently and is dedicated to continuous technical learning.\nAbility to manage pressure and customer expectations while troubleshooting critical issues.\nNice to haves:\nExperience in Video Security, Access Control, Video Conferencing, Cloud Software, or enterprise hardware support.\n Relevant Degree/Diploma (e.g., Computer Science) or Technical Certifications (CCNA, CompTIA A+, etc.).\nExperience with CRM systems.\nPreferable:\nSome relevant technical experience in any of the following business areas - Video Security, Analytics, Access Control, Telecommunication, Video Conferencing, Cloud software or Enterprise hardware support \nTravel Requirements\n10-25%Relocation Provided\nNonePosition Type\nExperiencedReferral Payment Plan\nYesCompany\nMotorola Solutions Portugal, LdaEEO Statement\nMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. 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