{"id":161663,"url":"https://alion.io/job/motorola-solutions-technical-support-specialist-dod-skillbridge","title":"Technical Support Specialist - DoD SkillBridge","company":{"id":1504,"name":"Motorola Solutions","domain":"motorolasolutions.com","url":"https://alion.io/company/motorola-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":150,"ghost_share":0.013,"stale_share":0.567,"repost_share":0.027,"time_to_fill_p50_days":40,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Allen, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-11-13T21:50:01Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"Company Overview\nAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.\nDepartment Overview\nAt Motorola Solutions, safety and security are at the heart of everything we do. We build and connect technologies to help protect people, property, and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. In our Network Operations setting, we unify voice, video, and data feeds to deliver the overarching perspective our global customers need to make critical decisions with speed and accuracy.Job Description\n*This is aDoD SkillBridge Role. Candidates must be an active US Service Military member with the ability to gain approval for DoD SkillBridge program*\nAs a Technical Support Specialist through the DoD SkillBridge program, you will drive swift, effective issue resolution and escalation management to maintain the highest service quality for our global customers. Operating in a fast-paced 24/7 Network Operations setting, you will leverage a systematic troubleshooting approach and deep technical curiosity across a diverse portfolio of video security, server, and networking technologies. We believe that everything starts with our people, and we empower each team member to take complete ownership, mentor colleagues, and foster a customer-first mentality. A Bachelor's degree or equivalent practical experience is valued for this role.\nKey Responsibilities:\nTechnical Troubleshooting & Escalation Management\nAnalyze, research, and systematically resolve complex technical issues related to video management systems, cameras, servers, and IP networks across phone and digital channels\n\nObserve and evaluate critical system alerts within the Network Operations Center, helping to ensure rapid response, accurate case documentation, and appropriate technical escalation\n\nCollaborate closely with Engineering teams on an as-needed basis to prioritize, drive, and resolve complex technical cases\n\nCustomer Experience & Process Leadership\nHelp to provide an exceptional, empathetic customer experience across incoming calls, live chats, emails, and escalated requests while effectively managing competing priorities\n\nHelp to ensure timely, accurate status notifications regarding network operations and maintenance schedules to keep all key stakeholders fully informed\n\nPractice Knowledge-Centered Service (KCS) principles to document software, hardware, and network details accurately in the case management platform\n\nContinuous Learning & Team Mentorship\nMaintain up-to-date expertise in evolving MSI products and technologies, keeping pace with continuous innovation across the safety and security ecosystem\n\nMentor and upskill colleagues by sharing technical knowledge and internal operational best practices\n\nGuide customers and partners toward adopting optimal system configurations and operational best practices\n\nBasic Requirements\nMust be an active US service military member with the ability to gain approval for DoD SkillBridge program\n\nJob Requirements:\nTechnical Expertise\nIP Networking to configure, diagnose, and troubleshoot routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP, and Multicasting protocols\n\nOperating Systems & Hardware to install, configure, maintain, and resolve issues across diverse software, server, and hardware platforms\n\nVideo Security Systems to analyze and support Video Management Systems (VMS), IP cameras, and streaming video standards (such as ONVIF)\n\nCRM Systems to manage case queues, maintain tracking logs, and prioritize tasks effectively\n\nProfessional Experience\nTechnical Problem Solving to apply analytical skills, systematically isolate technical root causes, and resolve issues efficiently\n\nStakeholder Communication to explain complex technical solutions clearly (both written and oral) to customers of all technical skill levels\n\nPriority Management to prioritize workload effectively under pressure across multiple incoming request channels\n\nCollaborative Learning to adapt to continuous technology updates independently and share knowledge across technical teams\n\nThis position is subject to working in high security areas governed by the US Department of Justice's \"Criminal Justice Information Services (CJIS) Security Policy\" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers\nBasic Requirements\nMust be an active US service military member with the ability to gain approval for DoD SkillBridge program\nMust be able to obtain background clearance as required by government customer\nTravel Requirements\nUnder 10%Relocation Provided\nNonePosition Type\nInternEEO Statement\nMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.\nWe are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.\nWe’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. 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