Tier 1 NOC Analyst Overnight Shift
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewAt Motorola Solutions, safety and security are at the heart of everything we do. We build and connect technologies to help protect people, property, and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. In our Network Operations Center, we oversee and help to ensure the reliability of mission-critical systems when they are needed most.
Job Description
We are seeking an Overnight Tier 1 NOC Analyst to join our team in Schaumburg, IL. In this role, you will observe and analyze system performance to support continuous uptime across critical infrastructure. You will help to provide rapid incident resolution, working in a 24x7 Network Operations Center environment during overnight shifts and weekends. Candidates bringing a Bachelor's degree or equivalent practical experience in technical customer support are encouraged to apply.
Key Responsibilities:
System & Infrastructure Monitoring
Analyze system metrics across infrastructure tools to identify potential service disruptions and help to ensure adherence to uptime agreements
Differentiate between transient issues and critical service outages to determine effective initial response pathways
Observe outage recovery through completion, verifying restoration and documenting diagnostic steps taken
Incident Management & Ownership
Drive incident management workflows to help to deliver timely resolutions within established operational standards
Take ownership of major operational disruptions, identifying, coordinating, and leveraging appropriate technical resources
Escalate complex incidents to specialized technical teams while maintaining active collaboration until complete resolution
Customer Support & Operational Collaboration
Respond to escalated service requests in a professional manner, maintaining a strong commitment to customer system needs
Coordinate cross-functional resolution efforts across internal technical teams and external service vendors
Adhere to ethical access protocols, ensuring customer system entry is limited strictly to failure evaluations and repair verifications
Technical Expertise
Technical Literacy to analyze system alerts, navigate monitoring platforms, and support technical troubleshooting
ITIL Frameworks to align incident resolution procedures with structured operational processes
System Operations to maintain up-to-date knowledge of active applications and technical infrastructure
Professional Experience
Incident Resolution to drive technical issues toward timely completion under minimal supervision
Cross-Functional Collaboration to build strong working relationships across Engineering and Management teams
Customer Communication to address field inquiries clearly, professionally, and knowledgeably in high-urgency environments
Preferred Qualifications
Technical support experience in a Help Desk, Service Desk, or Network Operations Center (NOC) environment
Familiarity with ITIL processes and continuous improvement practices
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Target Base Salary Range: $60,000 - $65,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
High School Diploma or equivalent with 2+ years of technical customer support experience
Must be a US Citizen
Must be able to pass background checks as required for certain sensitive customer systems
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.