{"id":1190036,"url":"https://alion.io/job/motorway-workforce-planning-analyst-maternity-cover","title":"Workforce Planning Analyst (Maternity Cover)","company":{"id":4269,"name":"Motorway","domain":"motorway.co.uk","url":"https://alion.io/company/motorway","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brighton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":98000,"period":"year","method":"role_country_seniority_unknown","sample_n":206},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-24T15:11:22Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T02:14:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Motorway\nMotorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.\nThis is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.\nAbout the Role\nThis is an exciting opportunity to become an integral part of Motorways Workforce Planning Team. As the critical link, you will directly support Contact Centre teams across Motorway in achieving their Service Delivery Plans. Your analysis and utilisation of resources are essential to meeting critical Service Level Agreements, while simultaneously increasing overall productivity and efficiency.\nYou’ll proactively drive value through effective planning and detailed analysis of performance, including communicating current and future performance outlooks to stakeholders. You will create and distribute agent schedules based on demand forecasts and operational targets, ensuring optimal resource allocation across all contact channels (Voice, Live Chat, Email, and Tickets).\nKey components of this role include tracking real time and historical operational performance and adherence to plans, utilising tools such as Calabrio, Zendesk Contact Centre/Amazon Connect, and Google Sheets. You'll provide deep analysis and insights into KPI performance and productivity metrics to identify critical trends and highlight performance risks. A deep understanding and application of end to end workforce planning methodologies, processes and systems, is essential for success in this fast paced contact center environment.\nWhat You'll Do (Key Responsibilities)\nDevelop accurate demand forecasts and capacity plans across all channels (Voice, Live Chat, Email, and Tickets).\n\nCreate, adjust, and distribute daily and weekly agent schedules, utilizing WFM principles to optimise resource allocation and utilization.\n\nActively track and monitor the real time performance of KPIs and adherence to plans.\n\nImplement dynamic intraday adjustments to staffing and skill routing to mitigate performance risks.\n\nProvide deep analysis and data driven insights into operational performance (i.e. utilisation, occupancy, productivity).\n\nProactively update and engage with operational stakeholders on current and future performance outlooks, translating complex WFM data into actionable business language.\n\nMaintain, build, and enhance operational reports to support data driven decision making.\n\nWhat You'll Bring (Required Skills and Experience)\nDemonstrated success and hands on experience in end to end workforce planning and real time monitoring.\n\nStrong working knowledge of WFM systems (e.g. Calabrio, Genesys, NICE or similar) and contact center omnichannel platforms.\n\nExceptional skill in using analytical tools (such as Google Sheets/Excel) to manipulate large data sets and translate complex data for stakeholders.\n\nExcellent ability to manage multiple, conflicting priorities effectively, particularly urgent real time needs.\n\nA proactive, self motivated approach to identifying operational gaps and implementing solutions independently.\n\nExperience working in a fast paced omnichannel contact centre environment.\n\nOur interview process\nIntro Call with Talent Partner - 30 minutes\n\nHiring Manager Interview - 60 minutes\n\nFinal Interview and Take Home Assessment - 60 minutes\n\nYou can expect to hear back from us within a week of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.\nJob details\nShift pattern: Monday to Friday 8:45am to 5:30pm\n\nDuration: 12 Months FTC\n\nBenefits\nWe've got your back, in life's biggest moments and the everyday ones too.\nCompetitive salary\n\nEquity scheme - we all share in Motorway’s success\n\n25 days holiday\n\nSea-front office with bi-weekly massages and free snacks\n\nPrivate medical insurance via BUPA\n\nLife assurance\n\nPension scheme (we contribute 5%)\n\nEnhanced family leave (e.g. 26 weeks full pay for maternity or adoption)\n\n24/7 Employee Assistance Programme\n\nEV leasing scheme\n\nCycle to work scheme\n\nNursery salary sacrifice scheme\n\n1 paid volunteering day a year","description_format":"text","description_chars":4599,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-24T16:21:41Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":53,"reasons":["conf:1","win:early"],"computed_at":"2026-09-25T03:38:22Z"},"pay":null,"html_url":"https://alion.io/job/motorway-workforce-planning-analyst-maternity-cover","json_url":"https://alion.io/job/motorway-workforce-planning-analyst-maternity-cover.json","meta":{"generated_at":"2026-09-25T03:38:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3967,"day_limit":5000,"remaining_today":1033,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}