{"id":3410354,"url":"https://alion.io/job/mountfitchet-group-trainee-operations-controller","title":"Trainee Operations Controller","company":{"id":8087,"name":"Mountfitchet Group","domain":"mountfitchetgroup.com","url":"https://alion.io/company/mountfitchetgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Finance","role_family":"Finance","seniority":"intern","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Surbiton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T14:49:32Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-05T11:04:45Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Air Charter Service are the number one aviation broker globally, having started in the basement of our Chairman’s home, we now employ over 600 people across the globe and provide tailored brokering services to our Cargo, Commercial and Private Jet customers.\nFrom film stars who require a private jet, sports teams who need a commercial airline to logistics companies who need the need to move cargo worldwide. But who works to ensure those client types can get from A to B and experience an exceptional service throughout? The answer is people like us.\n We're excited to offer an opportunity to join our Operations team to help provide around the clock coverage and operational support to all of our employees across the globe, ensuring each charter goes off without a hitch!\nDuties will include but are not limited to:\nProviding 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office\nWork closely with our onsite rep team and customer experience to mitigate any issues which may arise on day of flight\nProvide operational information and assisting in delivery charters for all brokers in all global divisions.\nBeing there every step of the way with live charter flights - providing a full service to our brokers and advising if there are any potential issues\nFlight Watching, tracking all aspects of the flight, keeping the brokers informed and sending movement messages to brokers (and clients when requested)\nBuilding relationships with airline operators, FBOs and Airports worldwide\nContinuous duty for OCC to update ACS CRM and compliance systems - Updating Airline/Airport/Handling information to ensure ACS has the most accurate and up-to-date data available\nCompleting daily reports and communications to be sent out to worldwide teams and management, advising brokers of potential risks to upcoming operations\nBalancing operational constraints with service goals (on-time performance, passenger satisfaction)\n Must speak an additional language (Desirable: French, German, Spanish, Arabic, Italian, Portuguese, or Mandarin.)\nA genuine interest in Aviation and a passion for exceeding customer service expectations\nFlexible - must be able to work 12 hour shift patterns including night shifts, weekends & bank holidays\nFluency in English is essential\nAmbition, drive and self-motivation \nA professional, confident communicator both verbally and written\nCan work independently, as well as part of a team\nExcellent problem solving and able to think outside the box to find solutions\nMUST live within 45 minutes commute of our Surbiton HQ\n Contract Details:\nWorking hours are varied, these include weekends & bank holidays, shifts will be allocated on a rota basis\nThe shift patterns are 3 on 3 off, 06:00 - 18:00 or 18:00 - 06:00\nTraining provided on site\nOffice based role based in our Surbiton HQ\nAdditional information\nFree onsite gym with classes\nFree Breakfast and Lunch in our onsite canteen “The Hangar”\n22 days’ holiday per year\nFree Onsite Car parking \nPrivate healthcare & Pension","description_format":"text","description_chars":3055,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","General Aviation"],"lifecycle":[{"event":"open","at":"2026-10-28T17:39:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":34,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/mountfitchet-group-trainee-operations-controller","json_url":"https://alion.io/job/mountfitchet-group-trainee-operations-controller.json","meta":{"generated_at":"2026-11-05T11:34:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14775,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8087},"rest":"https://alion.io/mcp/rest/get_company?id=8087"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmountfitchet-group-trainee-operations-controller"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmountfitchet-group-trainee-operations-controller"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmountfitchet-group-trainee-operations-controller"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mountfitchet-group-trainee-operations-controller\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmountfitchet-group-trainee-operations-controller"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3410354}},{"tool":"search_jobs","arguments":{"company":"mountfitchetgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3410354},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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