{"id":3644100,"url":"https://alion.io/job/mountsinainyc-program-coordinator-i-primary-care","title":"Program Coordinator I-Primary Care","company":{"id":64028,"name":"Mount Sinai Health System","domain":"mountsinai.org","url":"https://alion.io/company/mountsinainyc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":69,"open_postings":250,"ghost_share":0.52,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":66482,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T17:33:19Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T20:05:17Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"The Program Coordinator supports the delivery of high-quality, patient-centered care by proactively identifying and engaging patients with outstanding preventive care and chronic disease management needs.\nWorking in collaboration with physicians, advanced practice providers, nursing, practice operations, and other members of the care team, the Program Coordinator conducts outreach to patients based on provider recommendations and identified quality care gaps. The Coordinator facilitates completion of recommended screenings, laboratory testing, examinations, and follow-up care.\nThe role serves as an important link between patients and the clinical team, helping patients navigate recommended services, addressing barriers to completion, and ensuring appropriate documentation and follow-up. The Program Coordinator contributes directly to organizational quality goals, population health initiatives, and improved patient outcomes.\n Patient Outreach & Care Coordination\nConduct proactive outreach to patients identified by physicians, clinical teams, quality reports, registries, or population health worklists as having outstanding preventive or condition-specific care needs.\nEducate patients regarding the importance of completing physician-recommended screenings, laboratory testing, examinations, and follow-up appointments using approved patient education and communication materials.\nAssist patients with scheduling appropriate appointments, diagnostic testing, laboratory services, or specialty services.\nProvide patients with appropriate scheduling instructions and contact information when direct scheduling is not available.\nConduct follow-up outreach when recommended services have not been completed.\nIdentify barriers that may prevent patients from completing recommended care and escalate issues to the appropriate clinical or operational team when additional intervention is required.\nDocument all patient outreach, responses, scheduled services, refusals, barriers, and other relevant information accurately and timely in the electronic health record or designated population health platform.\nRoute clinical questions or concerns to the appropriate licensed clinical team member and remain within the defined scope of the position.\nQuality & Care Gap Management\n\nSupport outreach and care coordination for quality measures and preventive/chronic disease care gaps, including but not limited to:\nBreast cancer screening/mammography\nColorectal cancer screening/colonoscopy and other approved screening modalities\nDiabetes monitoring, including HbA1c testing\nBlood pressure monitoring and follow-up for patients with hypertension\nDepression screening and appropriate clinical follow-up workflows\nDiabetic eye examinations\nKidney health evaluation for patients with diabetes\nStatin therapy and related follow-up for eligible patients\nOther preventive health, chronic disease, and quality measures identified by the organization, payer programs, or clinical leadership\nThe Coordinator does not independently determine clinical eligibility, recommend treatment, interpret results, or modify a patient's care plan. Outreach is conducted according to established clinical protocols, quality criteria, and/or physician or care-team recommendations.\nProgram Worklist Management\n\nMaintain assigned patient registries, work queues, outreach lists, and quality dashboards.\nPrioritize outreach based on organizational goals, clinical guidance, due dates, and identified care gaps.\nReview available records to determine whether recommended services may have already been completed internally or externally before contacting the patient.\nAssist with obtaining outside records when patients report that screenings, examinations, or testing were completed outside the health system.\nFacilitate appropriate documentation of externally completed services so that patient records and quality reporting accurately reflect completed care.\nTrack patients through the outreach process from initial identification through completion, documented refusal, clinical exclusion, or appropriate escalation.\nMaintain accurate disposition of assigned care gaps and outreach activity.\nPatient Engagement\n\nUse patient-centered communication techniques to encourage participation in preventive and chronic disease care.\nExplain the purpose of outreach clearly while reinforcing that recommendations originate from the patient's physician, care team, or established clinical protocols.\nProvide courteous and culturally sensitive service while maintaining patient confidentiality.\nRecognize when a patient requires additional clinical guidance and appropriately escalate to nursing or the provider.\nSupport patients experiencing non-clinical barriers to completing care by connecting them with available resources or the appropriate department.\nQuality Improvement & Reporting\n\nSupport departmental initiatives designed to improve preventive screening rates, chronic disease management, and overall quality performance.\nMonitor assigned outreach activity and completion rates.\nIdentify recurring barriers, workflow issues, or trends affecting patients' ability to complete recommended care.\nCommunicate trends and operational concerns to practice and program leadership.\nParticipate in quality improvement initiatives, outreach campaigns, and focused interventions for populations with identified care gaps.\nAssist leadership with reports related to outreach volume, patient engagement, scheduled services, completed services, outstanding care gaps, and other population health metrics.\nPerformance Expectations\n\nPerformance may be evaluated using measures such as:\nNumber of patients successfully contacted\nOutreach completion rate\nPercentage of identified care gaps addressed\nScreening/test scheduling conversion\nCompletion rate following outreach\nAccuracy and timeliness of documentation\nReduction in outstanding care gaps\nAppropriate escalation of clinical concerns\nPatient engagement and service quality\nPerformance expectations should account for patient eligibility, inability to contact patients, patient refusal, clinical exclusions, and other factors outside of the Coordinator's control.\n Bachelor's Degree or an equivalent combination of education and/or experience may substitute for the degree when the experiences are closely related to the duties of the job.\nNone required, but 1-2 years administrative experience preferred\nExperience:\nPrior experience in an ambulatory medical practice, population health program, patient access center, care coordination, medical office, or healthcare environment preferred.\nExperience conducting patient outreach or scheduling healthcare services strongly preferred.\nExperience working with electronic health records, preferably Epic, and patient work queues preferred.\nKnowledge, Skills & Abilities\nStrong verbal communication and patient engagement skills.\nAbility to communicate effectively with patients from diverse backgrounds.\nStrong organizational and follow-up skills.\nAbility to manage a high-volume patient outreach worklist.\nAttention to detail and commitment to accurate documentation.\nAbility to understand and follow standardized clinical and operational workflows.\nAbility to identify issues requiring clinical escalation without providing clinical advice outside the scope of the role.\nWorking knowledge of preventive health and chronic disease quality measures preferred.\nProficiency with electronic health records, Microsoft Office, and related healthcare technology.\nAbility to work collaboratively with physicians, APPs, nurses, medical assistants, scheduling teams, and practice leadership.\nKnowledge of HIPAA and patient confidentiality requirements.\n\nCompensation Statement\nThe Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,482.07 - $75,000.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.\nNon-Bargaining Unit, 077 - Primary Care MSH - ISM, Icahn School of Medicine","description_format":"text","description_chars":8265,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers","Health Care","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-11-02T22:14:01Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/mountsinainyc-program-coordinator-i-primary-care","json_url":"https://alion.io/job/mountsinainyc-program-coordinator-i-primary-care.json","meta":{"generated_at":"2026-11-04T21:43:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":102,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":64028},"rest":"https://alion.io/mcp/rest/get_company?id=64028"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmountsinainyc-program-coordinator-i-primary-care"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmountsinainyc-program-coordinator-i-primary-care"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmountsinainyc-program-coordinator-i-primary-care"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mountsinainyc-program-coordinator-i-primary-care\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmountsinainyc-program-coordinator-i-primary-care"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3644100}},{"tool":"search_jobs","arguments":{"company":"mountsinai.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3644100},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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