{"id":2596439,"url":"https://alion.io/job/mouser-customer-service-assistant-ii","title":"Customer Service Assistant II","company":{"id":1757709,"name":"Mouser Electronics","domain":"mouser.com","url":"https://alion.io/company/mouser-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mansfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T05:24:30Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"ACCOUNTABILITIES & ESSENTIAL FUNCTIONS\nSuccessful completion of CSA Training\nProvide the highest level of customer service\nPerform data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required\nProofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data\nFile, keep records, and prepare/transmit/sort/distribute facsimiles, mail, e-mail, and reports as needed\nResearch and expedite customer requests. Monitor and ensure delivery date and product quality to meet customer requirements\nVerify and process customer requests correctly. Provide price and delivery quotes to customer within company specified deadlines\nDemonstrate effective time management and planning/organizing skills\nWork effectively with other members of the team. Maintain a high level of commitment to achieve goals\nPromote and maintain high standards of quality and service excellence\nTake initiative to expand knowledge for position utilizing all available sources\nProvide information regarding availability of in stock and out of stock items and help in order entry work for all regions globally\nAccurately process customer transactions such as orders, quotes via email or Mouser web tool\nExpand overall Mouser and product knowledge utilizing all available sources\nMaintain regular attendance at work\nSupport local Customer Service teams and provide support for other teams when needed\nOther duties as assigned\nSKILLS & CERTIFICATIONS\nSkill evaluation: Behavioral (80%); Written Communication (80%), Excel (80%)\nAbility and desire to provide excellent customer service\nProficient in using personal computer, data entry terminal and other common office equipment and software\nExhibit the potential and desire to advance to other positions\nExhibit strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution\nAbility type data for long periods of time\nProficient typing, math and writing skills\nPC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software\nAbility to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen\nAble and willing to be trained to speak to customers using a telephone headset\nProfessional verbal and written communication skills in English including in a telephone environment\nSelf-motivated and results oriented\nAble to work independently or as part of a team\nAble to work well under pressure of deadlines\nCSA I\nRequirements\nHigh School Diploma or equivalent\n CSA II\nProvide support for CSA staff / peers on best practices.\nProductivity requirement - 8 orders/hour (Order mgt) and 60 orders/hour (Web admin)\nPPM score must be below 700 (Order mgt)\nCSA II assessment score must be 100% and above\nCross-trained on at least one or more sub functions apart from the primary process\nSupports supervisor with updates on work queue status, in regular intervals\nSupports new joiners or existing team members to improve their performance\nRequirements\nMeasured success in all CSA I job activities\n2+ years CSA I experience required. 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