{"id":2596498,"url":"https://alion.io/job/mouser-customer-service-representative-10","title":"Customer Service Representative","company":{"id":1757709,"name":"Mouser","domain":"mouser.com","url":"https://alion.io/company/mouser-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":121000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1304},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-15T11:34:52Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"ACCOUNTABILITIES & ESSENTIAL FUNCTIONS\nProvides optimal customer experience, exhibiting Mouser values to each customer.\nAccurately processes various types of customer requests, including but not limited to orders,\nspecial handling, quotes, returns, catalogs, samples, product information, and information\nregarding Mouser services.\nDetermines customer expectations and provides options to meet their needs.\nGenerates new and repeat business through customer service initiatives and offering \nassociated products and promotional items.\nFollows up with customers to ensure on going customer satisfaction.\nPromotes and maintains high standards of quality and service excellence.\nProcesses work in a timely manner and meets daily productivity objectives; displays a sense of\nurgency while achieving quality and productivity goals.\nResearches and expedites customer requests.\nMonitors and ensures delivery date and product quality to meet customer requirements.\nProvides price and delivery quotes to customer within company specified deadlines.\nUnderstands and is able to correctly work with multiple currencies and other requirements with\nregard to processing international orders.\nEffective time management and planning/organizing skills.\nSelf-motivated and results oriented.\nEffective interaction with individuals and groups both inside and outside of the organization\nand works effectively as a team contributor on all assignments.\nMaintains a high level of commitment to achieve goals.\nEffective performance independently or as part of a team.\nAbility to build relationships with key customers, pro-active approach to customer service. \nStrong analytical, problem solving and negotiation skills, and analyzes the impact of decisions\nbefore execution.\nSupports local Customer Service teams, and provides support for other teams when needed.\nProvides Chat support as required, local language plus other required languages.\nRegular attendance at work is an essential part of the job.\nAdapts to changing situations and restructures tasks and priorities as changes occur within the\nbusiness and organization.\nWorks well under the pressure of deadlines.\nSupports and participates in the company's total quality and customer service expectations.\nUnderstands the business and customer needs and provides constructive feedback using the internal feedback tool. \nTrustworthy and maintains confidentiality.\nOther duties as assigned.\nSKILLS & CERTIFICATIONS\nProfessional verbal and written communication in local language (minimum), including in a\ntelephone environment. Additional languages may be required.\nFluent reading and writing in English.\nPC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word,\nExcel, Outlook, and other software.\nAbility to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.\nAble and willing to use our telephone headsets.\nCustomer Service Representative I\nExhibits the desire to provide excellent service, carry out correspondences in a professional\nand courteous manner, and interact directly with customers as needed.\nExhibits motivation and ability to advance.\nCustomer Service Representative II\nRequirements\n2+ years customer service experience required. For internal candidates, experience can be a combination of internal and external experience.\nInternal Candidates:Successful completion of Customer Service Representative I Professional Progression Plan.\nConsistently meets or exceeds Customer Service Representative II performance metric\n\nrequirements.\nOverall Effective Performance as Customer Service Representative I.\nTakes initiative to expand knowledge for position utilizing all available sources.\nExternal Candidates:\nExhibits competencies and experience to perform at level II.\n Customer Service Representative III\nRequirements\n4+ years customer service experience required. For internal candidates, experience can be a combination of internal and external experience.\nInternal Candidates:\nSuccessful completion of Customer Service Representative II Professional Progression Plan. \nConsistently meets or exceeds Customer Service Representative III performance metric requirements.\nOverall Highly Effective Performance as Customer Service Representative II.\nSupports with updates on work queue status.\nProven ability to work independently.\nSupports new hires and existing team members (CSR I & II)\nSuccessful collaboration with others to ensure service excellence requirements are met.\nExternal candidates:\nExhibits competencies and experience to perform at level III.\n Senior Customer Service Representative\nSuccessfully performs all Customer Service duties.\nActively supports the team by providing assistance for complex or uncommon requests and \nbest practices.\nHandles first level escalations.\nResponsible for daily reports.\nLiaison with other teams for assistance when needed for ensuring service excellence.\nSupports local CS training needs when necessary.\nProvides support with projects.\nEnsures workflow is maintained if coordinator and management are not available.\nPro-active involvement in Team Talk planning.\nTeam subject matter expert.\nRequirements\n6+ years customer service experience required.\nInternal candidates:Experience can be a combination of internal and external experience.\nMinimum Highly Effective performance in current role.\n\nSuccessful completion of Customer Service Representative III Professional Progression Plan.\nConsistently meets or exceeds Senior Customer Service Representative performance metric requirements.","description_format":"text","description_chars":5548,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T07:24:40Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.503,"p_room":0.35,"age_days":52,"expected_fill_days":23,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-15T13:37:56Z"},"pay":null,"html_url":"https://alion.io/job/mouser-customer-service-representative-10","json_url":"https://alion.io/job/mouser-customer-service-representative-10.json","meta":{"generated_at":"2026-10-15T13:37:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21026,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757709},"rest":"https://alion.io/mcp/rest/get_company?id=1757709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmouser-customer-service-representative-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmouser-customer-service-representative-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmouser-customer-service-representative-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mouser-customer-service-representative-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmouser-customer-service-representative-10"}]}