{"id":2596452,"url":"https://alion.io/job/mouser-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1757709,"name":"Mouser","domain":"mouser.com","url":"https://alion.io/company/mouser-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T07:24:40Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T18:57:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Provides optimal customer experience, exhibiting Mouser values to each customer.\nAccurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.\nDetermines customer expectations and provides options to meet their needs.\nGenerates new and repeat business through customer service initiatives and offering associated products and promotional items.\nFollows up with customers to ensure on going customer satisfaction.\nPromotes and maintains high standards of quality and service excellence.\nProcesses work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.\nResearches and expedites customer requests.\nMonitors and ensures delivery date and product quality to meet customer requirements.\nProvides price and delivery quotes to customer within company specified deadlines.\nUnderstands and can correctly work with multiple currencies and other requirements about processing international orders.\nEffective time management and planning/organizing skills.\nProvides Chat support as required, local language plus other required languages.\nSupports and participates in the company's total quality and customer service expectations.\nProfessional verbal and written communication in local language (minimum), including in a telephone environment.\nSuccessful completion of Customer Service Representative I Professional Progression Plan.\nConsistently meets or exceeds Customer Service Representative II performance metric requirements.\nBachelor’s degree.\nThis is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. 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