{"id":2596487,"url":"https://alion.io/job/mouser-customer-service-representative-7","title":"Customer Service Representative","company":{"id":1757709,"name":"Mouser Electronics","domain":"mouser.com","url":"https://alion.io/company/mouser-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":42000,"max":44100,"currency":"EUR","period":"year","gross":null,"usd_annual":49044},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-26T10:34:34Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"We keep on growing. Grow with us!\nAt Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our Munich Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.\nCustomer Service Representative (f/m/d)\nWhat to expect:\nThe Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.\nGenerates new and repeat business through customer service initiatives.\nAccurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.\nFollows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.\nProvides information regarding availability of in-stock and out-of-stock items.\nProvides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.\nResearches and expedites customer orders.\nMonitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.\nConfirms special handling orders are expedited.\nFills requests for catalogs, information or samples.\nSupports local Customer Service teams, and provides support for other teams when needed.\nWhat we are looking for:\n1-2 years’ experience in a customer service role, or equivalent combination of education and experience.\nStrong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.\nMaintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.\nProfessional verbal and written communication skills in German and English. Fluency in French is desirable.\nProficient in MS Office; experience with other systems are a plus.\nUnderstands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.\nExhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.\nDemonstrates profound planning and organization skills and works very structured.\nAccountable and integer, energetic personality.\nSelf-motivated and result-oriented and a good team worker (cross-cultural).\nTakes initiative to expand knowledge for position utilizing all available sources\nWhat we offer:\nA long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:\n30 days of annual leave, additional vacation pay and paid special leave days\nGood work-life balance with hybrid working options and flexible working hours\nAttractive company pension plans through capital-forming benefits, deferred compensation, and employer-financed pension plans\nOver 60% discount on the Deutschlandticket (job ticket) and free parking\nSubsidized fitness membership at “EGYM Wellpass”\nA wide range of training opportunities through our Mouser University\nVarious health offers and events, as well as an ergonomic workplace\nAccess to exclusive discounts through our Corporate Benefits Portal\nOur office is located at the following address:\nMouser Electronics\nGeorg-Brauchle-Ring 53\n80992 Munich\nGermany\nThe salary range for this position is EUR 42,000 - EUR 44,100","description_format":"text","description_chars":3577,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":true},{"language":"German","level":"All levels","optional":false}]},"benefits":["Annual leave","Flexible schedule","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T07:24:40Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.432,"p_room":0.44,"age_days":55,"expected_fill_days":45,"reasons":["conf:9","evergreen","wave","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":49044,"is_top_pay":false},"html_url":"https://alion.io/job/mouser-customer-service-representative-7","json_url":"https://alion.io/job/mouser-customer-service-representative-7.json","meta":{"generated_at":"2026-10-26T13:34:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18859,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757709},"rest":"https://alion.io/mcp/rest/get_company?id=1757709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmouser-customer-service-representative-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmouser-customer-service-representative-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmouser-customer-service-representative-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mouser-customer-service-representative-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmouser-customer-service-representative-7"}]}