{"id":3480503,"url":"https://alion.io/job/mouser-electronics-customer-service-assistant-2","title":"Customer Service Assistant","company":{"id":1757709,"name":"Mouser Electronics","domain":"mouser.com","url":"https://alion.io/company/mouser-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":39000,"max":43000,"currency":"EUR","period":"year","gross":null,"usd_annual":48037},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T20:02:03Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-08T20:33:31Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"We keep on growing. Grow with us!\nAt Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our Munich Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.\nCustomer Service Assistant (f/m/d)\nEnglish- and French-speaking\nWhat to expect:\nThe Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.\nProvides the best possible service and support to customers through mediums such as web, email, chat and fax.\nProcesses customer orders, quotes and other information by entering into company systems.\nResearches and expedites customer requests.\nSupports the local Customer Service team, and provides support for other teams when needed.\nWhat we are looking for:\nInitial experience in customer service or support is advantageous.\nDesire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.\nVery good English and French language skills, written and verbal; additional languages a plus.\nProfound MS Office skills, experience with an ERP system would be helpful.\nAbility to work under deadlines and interact with people at all levels.\nWhat we offer:\nA long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:\n30 days of annual leave, additional vacation pay and paid special leave days\nGood work-life balance with hybrid working options and flexible working hours\nAttractive company pension plans through capital-forming benefits, deferred compensation, and employer-financed pension plans\nOver 60% discount on the Deutschlandticket (job ticket) and free parking\nSubsidized fitness membership at “EGYM Wellpass”\nA wide range of training opportunities through our Mouser University\nVarious health offers and events, as well as an ergonomic workplace\nAccess to exclusive discounts through our Corporate Benefits Portal\nOur office is located at the following address:\nMouser Electronics\nGeorg-Brauchle-Ring 53\n80992 Munich\nGermany\nThe salary range for this position is EUR 39,000 - EUR 43,000.","description_format":"text","description_chars":2357,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Flexible schedule","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["B2B Commerce","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-10-29T20:02:03Z"}],"visa":[],"liveness":{"score":96,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.964,"p_room":1,"age_days":10,"expected_fill_days":32,"reasons":["conf:9","wave","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":48037,"is_top_pay":false},"html_url":"https://alion.io/job/mouser-electronics-customer-service-assistant-2","json_url":"https://alion.io/job/mouser-electronics-customer-service-assistant-2.json","meta":{"generated_at":"2026-11-09T07:19:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757709},"rest":"https://alion.io/mcp/rest/get_company?id=1757709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmouser-electronics-customer-service-assistant-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmouser-electronics-customer-service-assistant-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmouser-electronics-customer-service-assistant-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mouser-electronics-customer-service-assistant-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmouser-electronics-customer-service-assistant-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3480503}},{"tool":"search_jobs","arguments":{"company":"mouser.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3480503},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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