{"id":3898206,"url":"https://alion.io/job/mouser-electronics-customer-service-representative-i","title":"Customer Service Representative I","company":{"id":1757709,"name":"Mouser Electronics","domain":"mouser.com","url":"https://alion.io/company/mouser-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mansfield, United 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exceed all required performance metrics and communicate any barriers that prevents being able to meet expectations in a timely manner and with excellence\nProvide basic product information to customers, such as part compatibility, price, availability, etc.\nDetermine customer expectations and provide options for resolution to meet their needs\nMaintain specified pricing guidelines and obtain approvals from Management for any exceptions\nRetain current customer contacts and expand product knowledge utilizing all available resources\nAlways consider the impact of decisions before execution\nAdhere to the required daily work schedule and be flexible based on the needs of the business\nGenerate new and repeat sales by providing product and technical information in a timely manner\nAccurately process customer transactions such as orders, quotes and/or other customer requests with a strong focus on service excellence and a sense of ownership\nMake suggestions and pursues sales possibilities beyond customer-initiated requests\nIncrease sales and average order size by means of cross-selling, up-selling and add-on sales\nConstantly demonstrates a positive attitude toward self and others by interacting effectively and maintains professional manner and positive attitude through verbal and written contacts with external and internal contacts.\nExpands product knowledge utilizing all available sources.\nSupports local Customer Service teams and provides support for other teams when needed.\nRegular attendance at work is an essential part of the job.\nSKILLS & CERTIFICATIONS\nSkill evaluation: Behavioral (80%); Written Communication (80%), Excel (80%)\nAbility to communicate effectively through verbal and written skills\nEffective listening skills\nAbility to use, read and interpret spreadsheets, printed reports, and a dual terminal screen\nAbility to work independently or as a part of a team\nAbility to work under the pressure of deadlines\nAbility to find issues and resolve them with provided resources\nBasic internet and web browsing familiarity\nExhibits the potential and desire to advance to other positions\nPC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Outlook, and other software\nExhibits critical thinking, strong analytical, problem solving and negotiation skills\nAbility to adapt to changing customer circumstances and needs is a must\n CSR I\nRequirements\nHigh School Diploma or equivalent","description_format":"text","description_chars":2879,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["B2B Commerce","Electronic Components 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