Operations Analyst

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

Movable Ink is looking for an Operations Analyst to support the maintenance, analysis, and improvement of internal processes and workflows that keep Movable Ink running efficiently. This role sits within the Business Transformation team and works cross-functionally to maintain operational infrastructure, surface process gaps, and ensure accurate data across key systems. The ideal candidate is detail-oriented, organized, and eager to grow their operational skill set in a fast-moving environment.

What You'll Do

• Support the operational excellence of Movable Ink by maintaining and improving core internal processes and workflows that underpin how the business runs day to day (e.g. procurement/vendor management, cloud cost management, AI development, knowledge management governance)
• Ensure data accuracy and integrity across key business systems and processes, identifying and resolving gaps before they create downstream issues (e.g. contract data and attributes, knowledge base accuracy, cost/usage reporting, KPI tracking)
• Own end-to-end operational workflows, ensuring consistency, accuracy, and continuous improvement across each stage (e.g. procurement/vendor management workflows)
• Identify opportunities to streamline and standardize repeatable processes, driving clarity and efficiency across initiatives and teams
• Assist in optimizing internal platforms and tooling to reduce manual lift and improve team efficiency
• Support project management for operational initiatives: tracking key milestones, flagging risks, and maintaining status visibility across workstreams

What You Bring

• 1-3 years of experience in business operations, consulting, data or a related analytical role
• Ability to communicate clearly to all levels of the organization
• Strong attention to detail
• A structured, analytical mindset with strong project management instincts
• Ability to manage multiple priorities without losing accuracy or follow-through

Nice to Have

• Experience with procurement or vendor management, including familiarity with contract lifecycle and sourcing tools
• Experience working within a SaaS or tech company
• Familiarity with AI tools and their practical business applications
• Familiarity with tooling (Asana, Slack, Guru, OpenAI/Claude)

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.