{"id":3259229,"url":"https://alion.io/job/movado-group-inc-customer-operations-coordinator","title":"Customer Operations Coordinator","company":{"id":2971920,"name":"Movado Group","domain":"movadogroup.com","url":"https://alion.io/company/movadogroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":27,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":24000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Master Data Management","optional":false},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-08-06T00:00:00Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-31T21:21:45Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the cornerstone of business - we invite you to grow your career with us.The Customer Operations Coordinator is responsible for the accurate and timely execution of customer orders from receipt through billing and operational closure across Mexico and selected LATAM markets. The role receives and validates manual and EDI purchase orders, creates and maintains SAP sales orders, manages exceptions, supports returns and billing, and protects customer commitments.\nThe position serves as the operational link between customers, Commercial, Global Customer Operations, Accounts Receivable/Credit, Master Data, IT/SAP, Logistics, Warehouse Operations, and the 3PL partner.\nKey Responsibilities\nPurchase Order Receipt, Validation and SAP Order Entry\nReceive and process purchase orders submitted through EDI, email, customer portals, or other approved channels, including manual orders for Mexico and selected Rest of LATAM customers.\nValidate customer and ship-to information, store, SKU, quantity, unit of measure, pricing, purchase-order validity, requested delivery date, inventory availability, and customer-specific requirements before order creation.\nCreate and maintain SAP sales orders, including approved changes, cancellations, delivery-date updates, store changes, and other authorized adjustments, with a complete audit trail.\nMonitor EDI order reception and promptly troubleshoot rejected, duplicated, incomplete, or missing transactions.\nCoordinate order discrepancies with Commercial, the customer, Master Data, or the appropriate process owner before release.\nOpen-Order Management and Customer Commitments\nPerform daily follow-up of open, blocked, incomplete, backordered, or aging orders from receipt through release, fulfillment, shipment, billing, and operational closure.\nPrioritize orders based on customer SLA, channel cut-off, campaign or launch commitments, requested delivery date, commercial impact, and inventory availability.\nInvestigate order blocks related to pricing, credit, master data, inventory, delivery conditions, billing, customer documentation, or system interfaces.\nMaintain clear visibility of the issue, owner, action, and expected resolution date, and escalate risks before they result in missed commitments, deductions, cancellations, or lost sales.\nProvide accurate and timely order-status updates to customers and internal stakeholders when required.\nCustomer and Channel Requirements\nMaintain working knowledge of the operational requirements for key department stores, wholesale accounts, and digital channels, including Liverpool, El Palacio de Hierro, Coppel, Sears, Amazon Mexico, and Mercado Libre.\nMaintain a current customer-requirement matrix covering order reception, delivery appointments, labeling, documentation, billing, portals, returns, counter-receipts, and escalation contacts.\nCoordinate purchase-order expiration dates, price changes, store changes, and customer-specific order requirements with the appropriate owners.\nSupport new-customer, new-store, and new-channel onboarding and confirm operational readiness before the first transaction is processed.\nLiverpool Billing, MIGO and Counter-Receipt Support\nManage the operational follow-up required for Liverpool invoicing, MIGO confirmation, and counter-receipt completion.\nInvestigate missing goods receipts and discrepancies involving purchase orders, stores, quantities, pricing, delivery documents, invoice status, or customer portal information.\nCoordinate document recovery, invoice correction, and re-billing activities with Accounts Receivable, Commercial, Logistics, and the customer as applicable.\nMaintain visibility of open items, aging, financial exposure, actions, and owners until final closure.\nBilling and Order-to-Cash Operational Support\nMonitor billing blocks, e-invoicing exceptions, rejected invoices, missing billing documents, and order-to-invoice discrepancies.\nTroubleshoot operational billing issues and support approved invoice corrections or re-billing activities.\nProvide supporting operational documentation to Accounts Receivable/Credit for invoice disputes, deductions, collection follow-up, and customer inquiries.\nTrack and escalate missing PODs when they prevent invoice acceptance, counter-receipt completion, collection, or claim resolution, coordinating recovery with Logistics.\nSupport order-to-cash execution without assuming ownership of credit approval, collections strategy, cash application, or final credit-note approval.\nConsignment Orders, Returns and RMA Management\nCreate and manage consignment orders, consignment returns, billing follow-up, and related inventory or customer discrepancies.\nCreate and follow up on return authorizations and RMAs after validating customer, invoice, product, quantity, reason, and approval information.\nCoordinate physical return collection with Logistics and receipt, inspection, disposition, and inventory processing with Warehouse Operations and the 3PL.\nTrack returns from authorization through warehouse receipt, quality inspection, credit-note initiation, and closure, including aging, missing, damaged, or unauthorized returns.\nCoordinate RMA closure and reporting with Accounts Receivable, Finance, Warehouse Operations, and the customer.\nCustomer and Master Data Operational Validation\nValidate customer, ship-to, store, delivery, billing, EDI, and portal setup from an operational perspective before transactions begin.\nIdentify customer-master or product-master issues that prevent correct order processing and submit changes through the approved MDM process.\nConfirm that approved customer, store, pricing, or product changes have been correctly implemented before order release.\nMaintain segregation between requesting, approving, and executing master-data or sensitive transaction changes.\nSAP, EDI and Interface Troubleshooting\nMonitor and troubleshoot SAP sales orders, EDI transactions, inventory-availability messages, SAP/WMS order-status interfaces, e-invoicing, customer portals, and pricing conditions.\nDetermine whether an issue originates from customer information, master data, pricing, SAP configuration, EDI mapping, WMS/3PL execution, inventory, or user error.\nDocument system issues with transaction numbers, evidence, expected results, and business impact, and coordinate resolution with IT/SAP, Master Data, Global Customer Operations, or the 3PL.\nOwn issue follow-up through correction, business validation, and final closure rather than only forwarding the initial request.\nSupport inventory-interface troubleshooting and controlled manual contingencies only when the required approvals, duplicate-order controls, reconciliation, and audit trail are in place.\nReporting, KPI Monitoring and Continuous Improvement\nPrepare and maintain daily, weekly, and monthly reporting for order volume, manual versus EDI orders, EDI failures, open and blocked orders, order aging, billing exceptions, Liverpool MIGO and counter-receipt status, missing PODs, returns/RMA, and system issues.\nQuantify the sales, customer-service, billing, collection, or inventory impact of material exceptions and communicate the required action clearly.\nMaintain issue trackers and action logs with owners, due dates, escalation triggers, and closure evidence.\nIdentify recurring errors, bottlenecks, and manual activities and recommend process, system, automation, or control improvements.\nSupport operational reviews with Support operational reviews with Customer Operations, Commercial, Finance, IT/SAP, Logistics, Warehouse Operations, and external partners\nQualifications\nBachelor’s degree in Business Administration, Supply Chain, International Business, Commerce, Industrial Engineering, Finance, or a related discipline preferred.\n2-4 years of experience in Customer Operations, Order Management, Customer Service, Sales Operations, Supply Chain, or an order-to-cash environment.\nExperience processing B2B customer orders and managing order, billing, or return exceptions.\nWorking knowledge of SAP, preferably SAP SD and order-to-cash processes, together with EDI, customer portals, e-invoicing, or integrated order-management environments.\nExperience supporting department stores, wholesale customers, e-commerce, or marketplace channels strongly preferred.\nKnowledge of Mexican retail billing, counter-receipt, POD, return, and customer-documentation requirements; Liverpool process experience is highly desirable.\nIntermediate to advanced Microsoft Excel skills, including data validation, pivot tables, lookups, and operational reporting.\nStrong analytical, problem-solving, follow-up, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.\nStrong written and verbal communication skills in Spanish and working proficiency in English for collaboration with regional and global stakeholders.\nExperience in a multi-brand, high-value product, fashion, watch, jewelry, luxury, or consumer-goods environment preferred.\nDIRECT APPLICANTS ONLY - NO AGENCIES\nMovado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, and CALVIN KLEIN® watches worldwide, andoperatesMovado company stores in the United States.\nMovado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.","description_format":"text","description_chars":10062,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Motorsports","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-26T03:30:27Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.35,"p_room":0.28,"age_days":87,"expected_fill_days":38,"reasons":["conf:8","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/movado-group-inc-customer-operations-coordinator","json_url":"https://alion.io/job/movado-group-inc-customer-operations-coordinator.json","meta":{"generated_at":"2026-11-01T07:52:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12163,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2971920},"rest":"https://alion.io/mcp/rest/get_company?id=2971920"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmovado-group-inc-customer-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmovado-group-inc-customer-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmovado-group-inc-customer-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/movado-group-inc-customer-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmovado-group-inc-customer-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3259229}},{"tool":"search_jobs","arguments":{"company":"movadogroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3259229},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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