{"id":3264961,"url":"https://alion.io/job/movado-group-inc-full-stack-software-engineer-digital-commerce-application-support","title":"Full Stack Software Engineer – Digital Commerce Application Support","company":{"id":2971920,"name":"Movado Group","domain":"movadogroup.com","url":"https://alion.io/company/movadogroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":29,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Angular","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"GraphQL","optional":false},{"name":"JavaScript","optional":false},{"name":"Least Privilege","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"Next.js","optional":false},{"name":"Oracle","optional":false},{"name":"OWASP","optional":false},{"name":"PostgreSQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-10-26T08:38:54Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T08:25:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are seeking an experienced L2 Application Support Engineer to support the availability,performance, and operational resilience of our global digital commerce and direct-to-consumer\ntechnology landscape.\nThe role is part of a centralized, global technology operating model that brings together Product,\nEngineering, Quality Engineering, Monitoring and Operations, and Application Support. Based in\nour Global Capability Center in Bangalore, the engineer will provide L2 support for eCommerce,\nretail, customer service, repair/service, B2B, order management, and related integration\nsolutions.\nThe L2 Application Support Engineer is accountable for technical diagnosis, service restoration,\nconfiguration-related resolution, recurring-problem elimination, and effective escalation to L3\nProduct and Engineering teams. The role bridges the gap between L1 Monitoring/Operations\nand L3 Engineering and maintains end-to-end accountability for production services. The\nengineer will also partner with Product Engineering and QE to improve application\nsupportability by identifying opportunities to simplify operational support, improve diagnostics,\nreduce manual intervention, and increase automation.\nThis is primarily an application support and reliability engineering role. The engineer may\ndevelop scripts, automation, configuration changes, queries, and limited code corrections within\napproved L2 boundaries. Secondary responsibilities may include small technical enhancements\nthat improve reliability and reduce operational effort.\nKey Responsibilities\nIncident Diagnosis and Service Restoration\nOwn L2 investigation and resolution of application incidents escalated by the L1 Monitoring and\nOperations team.\nSupport global eCommerce, retail, order management, customer service, repair/service, B2B,\nand other relevant applications.\nAnalyze application, integration, API, database, infrastructure, and security logs to determine\nincident causes.\nRestore service using approved operational procedures, configuration changes, data corrections,\njob restarts, interface reprocessing, or other authorized recovery actions.\nCoordinate technical troubleshooting across application, integration, platform, database, SAP,\nsecurity, vendor, and other L3 Engineering teams.\nMaintain clear incident records documenting symptoms, business impact, diagnosis, actions\ntaken, resolution, and required follow-up.\nParticipate in major-incident response and provide timely, fact-based technical updates to\nincident leadership.\nEscalate code defects, architectural issues, security events, and changes requiring engineering\ncapacity to the appropriate L3 team with complete diagnostic evidence.\nParticipate in on-call or shift coverage necessary to support global operations and agreed service\nlevels.\nApplication and Integration Operations\nOwn day-to-day operational health of assigned applications.\nSupport application services, APIs, scheduled jobs, event flows, integrations, and data\nexchanges.\nCreate, configure, schedule, and maintain authorized application batch jobs and operational\nworkflows.\nDiagnose REST API, GraphQL, middleware, EDI, SAP integration, and third-party interface\nfailures.\nPerform controlled message reprocessing, transaction recovery, job reruns, and data\nreconciliation according to approved procedures.\nWrite and optimize SQL queries used for troubleshooting, operational reporting, reconciliation,\nand approved data corrections.\nSupport application configuration, operational parameters, access-related troubleshooting,\ncertificates, endpoints, and environment-specific settings within assigned responsibilities.\nValidate service health following incidents, deployments, configuration changes, and\ninfrastructure maintenance.\nWork with L1 Monitoring and Operations to improve alerts, dashboards, runbooks, event\ncorrelation, and escalation criteria.\nProblem Management and Continuous Improvement\nInvestigate recurring incidents and identify underlying technical, process, monitoring, or\nknowledge gaps.\nLead or contribute to root-cause analysis in collaboration with L1, L3 Engineering, Quality\nEngineering, Platform, SAP, Security, and vendor teams.\nProduce clear root-cause analysis reports containing the causal chain, contributing factors,\ncorrective actions, owners, and target dates.\nMaintain known-error records, troubleshooting guides, recovery procedures, and operational\nknowledge articles.\nIdentify and automate repetitive support activities using scripts, workflows, APIs, and approved\nautomation platforms.\nRecommend permanent fixes and reliability improvements for prioritization by the relevant\nproduct and engineering teams.\nTrack corrective actions through completion and validate that implemented changes have\nreduced recurrence.\nUse incident and problem data to identify trends and opportunities to improve service\nreliability, performance, and support efficiency.\nEnsure production support documentation remains current.\nChange, Release, and Operational Readiness\nImplement approved configuration changes, scripts, job changes, operational fixes, and minor\ntechnical improvements within defined L2 authority.\nFollow established change-management, segregation-of-duties, security, testing, approval, and\ndeployment controls.\nParticipate in release-readiness reviews for applications entering production or undergoing\nmaterial change.\nConfirm that monitoring, alerting, logging, support documentation, dependency information,\nrecovery procedures, and escalation paths are available before production release.\nProvide production validation and early-life support following deployments.\nPartner with L3 Engineering and Quality Engineering to reproduce defects and supply the\nevidence needed for efficient remediation.\nConfirm that new or modified services can be supported effectively by L1 and L2 teams before\noperational acceptance.\nCollaboration and Service Accountability\nOperate as the primary technical bridge between L1 Monitoring/Operations and L3 Product and\nEngineering teams.\nCollaborate with centralized Product, Engineering, Quality Engineering, Integration, Platform,\nSAP, Security, and Monitoring teams.\nWork effectively Coordinate troubleshooting activities with external technology providers and\nimplementation partners while retaining internal ownership of incident progress and service\noutcomes.\nCoordinate with Regional Product Advisors when regional validation or operational context is\nrequired, while following the globally governed support and product model.\nCommunicate clearly with technical and nontechnical stakeholders during incidents and\noperational reviews.\nContribute to a culture of shared accountability, continuous learning, automation, security, and\nmeasurable service improvement.\nRequired Skills and Experience\n4 or more years of professional experience in L2 application support, application operations,\nproduction engineering, or site reliability support for business-critical applications.\nDemonstrated experience supporting eCommerce, retail, order management, customer service,\nB2B, or other high-availability transactional platforms.\nStrong diagnostic skills across distributed applications, APIs, databases, integrations, and cloud-\nhosted services.\nExperience analyzing application, API, web server, integration, container, and database logs.\nWorking knowledge of RESTful APIs, JSON, GraphQL, HTTP, authentication, certificates, and\ncommon integration patterns.\nStrong SQL skills with at least one relational database such as Oracle, PostgreSQL, MySQL, or\nMicrosoft SQL Server.\nAbility to read application logs, understand application architecture, and troubleshoot\nJava/Spring-based applications.\nAbility to read and troubleshoot JavaScript or TypeScript applications; familiarity with React,\nNext.js, or Angular is beneficial.\nExperience with scheduled jobs, batch processing, interface monitoring, message reprocessing,\nand data reconciliation.\nAbility to create operational scripts or automation using languages such as Python, PowerShell,\nBash, JavaScript, or Java.\nFamiliarity with Git, CI/CD pipelines, release controls, and code-review practices.\nUnderstanding of secure production-support practices, least-privilege access, segregation of\nduties, auditability, and OWASP principles.\nStrong written and verbal communication skills, including the ability to prepare technical\nincident updates and root-cause analysis reports.\nDemonstrated ability to work across global teams, third-party providers, and multiple technical\ndisciplines.\nPreferred Qualifications\nExperience supporting headless commerce, composable commerce, order-management, or\nomnichannel retail platforms.\nExperience with Shopify or comparable enterprise commerce platforms.\nExperience working in a global 24×7 support model or a follow-the-sun operating environment.\nMovado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.","description_format":"text","description_chars":9150,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Motorsports","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-26T08:38:54Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:12","stale_co","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/movado-group-inc-full-stack-software-engineer-digital-commerce-application-support","json_url":"https://alion.io/job/movado-group-inc-full-stack-software-engineer-digital-commerce-application-support.json","meta":{"generated_at":"2026-10-28T14:03:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2971920},"rest":"https://alion.io/mcp/rest/get_company?id=2971920"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmovado-group-inc-full-stack-software-engineer-digital-commerce-application-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmovado-group-inc-full-stack-software-engineer-digital-commerce-application-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmovado-group-inc-full-stack-software-engineer-digital-commerce-application-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/movado-group-inc-full-stack-software-engineer-digital-commerce-application-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmovado-group-inc-full-stack-software-engineer-digital-commerce-application-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3264961}},{"tool":"search_jobs","arguments":{"company":"movadogroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3264961},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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