{"id":1266402,"url":"https://alion.io/job/movate-production-support-analyst","title":"Production Support Analyst","company":{"id":2278,"name":"Movate","domain":"movate.com","url":"https://alion.io/company/movate","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"Amazon EC2","optional":true},{"name":"Amazon S3","optional":true},{"name":"AWS Lambda","optional":true},{"name":"CI/CD","optional":true},{"name":"Docker","optional":true},{"name":"Git","optional":true},{"name":"IAM","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-09-04T11:49:21Z","employer_posted_date":null,"last_verified_at":"2026-09-04T11:49:21Z","board_verified":false,"closed_at":null,"days_open":42,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":42},"description":"About the Role :\n\nWe are looking for an experienced Production Support Analyst with hands-on experience in supporting and maintaining production applications. The ideal candidate should have strong expertise in Python, SQL, AWS, and L1/L2/L3 production support, along with excellent troubleshooting and problem-solving skills. The candidate will be responsible for monitoring production environments, resolving incidents, identifying root causes, and ensuring application availability and stability.\n\nKey Responsibilities :\n\n- Provide L1/L2/L3 production support for business-critical applications.\n\n- Monitor production systems, identify issues, and respond to alerts and incidents.\n\n- Troubleshoot and resolve application, infrastructure, database, and integration-related issues.\n\n- Use Python for scripting, automation, troubleshooting, and operational tasks.\n\n- Write and execute SQL queries for data validation, analysis, troubleshooting, and issue resolution.\n\n- Work with AWS services to monitor and troubleshoot cloud-based applications and infrastructure.\n\n- Analyze application logs, system metrics, and error messages to identify root causes.\n\n- Perform incident management, problem management, and service restoration within defined SLAs.\n\n- Participate in root cause analysis (RCA) and implement corrective and preventive actions.\n\n- Collaborate with development, DevOps, QA, database, and infrastructure teams to resolve complex production issues.\n\n- Support application deployments, releases, patches, and production changes.\n\n- Develop and maintain scripts and tools to automate repetitive support activities.\n\n- Maintain production support documentation, runbooks, troubleshooting guides, and knowledge bases.\n\n- Ensure high availability, reliability, and performance of production applications.\n\n- Participate in on-call/shift support as required.\n\nRequired Skills :\n\n- 4 - 6 years of experience in Production/Application Support.\n\n- Strong hands-on experience in Python.\n\n- Strong proficiency in SQL and database troubleshooting.\n\n- Hands-on experience with AWS cloud services and production environments.\n\n- Strong experience providing L1/L2/L3 Production Support.\n\n- Good understanding of application monitoring, logging, incident management, and troubleshooting.\n\n- Experience with root cause analysis and resolving recurring production issues.\n\n- Strong understanding of application lifecycle, deployments, and release management.\n\n- Good knowledge of system and application performance monitoring.\n\n- Strong analytical and problem-solving skills.\n\n- Excellent communication and collaboration skills.\n\nGood to Have :\n\n- Experience with AWS services such as EC2, S3, CloudWatch, Lambda, RDS, and IAM.\n\n- Familiarity with Linux/Unix environments and shell scripting.\n\n- Experience with monitoring and observability tools.\n\n- Knowledge of ITIL processes and incident/problem/change management.\n\n- Exposure to CI/CD, Git, Docker, or Kubernetes.\n\n- Experience in automating production support activities using Python.\n\nSkills\nProduction Support, Python, AWS, SQL, Cloud, Applications Support, Troubleshooting, Linux, System Support","description_format":"text","description_chars":3150,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-25T22:00:00Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.548,"p_room":0.35,"age_days":42,"expected_fill_days":21,"reasons":["seen:42","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/movate-production-support-analyst","json_url":"https://alion.io/job/movate-production-support-analyst.json","meta":{"generated_at":"2026-10-17T09:17:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12223,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2278},"rest":"https://alion.io/mcp/rest/get_company?id=2278"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmovate-production-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmovate-production-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmovate-production-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/movate-production-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmovate-production-support-analyst"}]}