Front Desk - Grapevine

JOB SUMMARY  

Front Desk Opener/Closer team members are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for team members who love taking the initiative to connect with people and are deeply committed to delivering exceptional service. Our Front Desk team members are hard-working, inclusive, passionate individuals who are excited to invite people to join our community and share their enthusiasm for climbing, yoga, and fitness. 

JOB RESPONSIBILITIES  

Deliver exceptional service to members and guests 

Be a guide:  

Provide a welcoming, approachable, knowledgeable presence in all interactions 

Get to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goals 

Bring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits and perks, the community, and programs that make Movement special 

Execute front desk role functions, including (but not limited to) 

welcome all members and guests, building genuine connections

conduct gym tours and personalized guided experiences

educate members and guests about all products including membership and current promotions

check people in and conduct transactions

assist members and guests with retail products and sales

deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior 

perform facility upkeep, projects and cleaning tasks

instruct Introductory classes

Demonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity

Manage member and guest concerns and scenarios effectively, with professionalism

JOB REQUIREMENTS  

Show up with a positive, adaptable attitude that fosters a welcoming environment

Thrive, build connections, and prioritize effectively in a fast-paced, people-facing role  

Through behavior and actions, embody Movement’s core values of growth, connection and integrity 

Deliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)

Dependable, take ownership of responsibilities

Clear, effective, and proactive communication

Problem-solving skills to creatively find solutions for member and guest needs

Ability to operate proficiently in front desk software and systems and follow protocol and policies

Responsibly manage keyholder and opener/closer duties

Act as role model to other team members in all aspects of job

Passionate about climbing, yoga, and/or fitness and eager to share with others

Ability to instruct Introductory climbing classes (training provided)

Regular evening and weekend availability  

ADDITIONAL INFORMATION  

This is a part-time position  

Starting pay at $14.50 -$16.00 an hour based on experience  

Benefits include free membership, in-gym discounts, guest visits, and retail discounts 

New hires will complete a screening process 

Scheduled shift times may vary from week to week or month to month 

Climbing skills can be taught – if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!