Supervisor - Front Desk

JOB SUMMARY  

Front Desk Supervisors are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. Supervisors also act as managers who support daily operations, supervise a shift and the team members working, and serve as an extension of the gym management team. A Supervisor is the 'point person' for overseeing the front desk during peak hours and ensuring we deliver exceptional experiences to members and guests. We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for people with demonstrated success in delivering exceptional service who are driven to support and grow team members on a collaborative team.

JOB RESPONSIBILITIES  

Deliver exceptional service to members and guests

Be a guide:

Provide a welcoming, approachable, knowledgeable presence in all interactions

Get to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goals

Bring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits and perks, the community, and programs that make Movement special

Execute front desk role functions of Supervisor, including (but not limited to)

welcome all members and guests, building genuine connections

conduct gym tours and personalized guided experiences

educate members and guests about all products including membership and current promotions

check people in and conduct transactions

assist members and guests with retail products and sales

deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior

perform facility upkeep, projects and cleaning tasks

instruct Introductory classes

manage completion of daily projects with desk team, as assigned

navigate unforeseen staffing changes

support planning and execution of events

uphold standards for safety and risk management in the gym

Supervise desk team, ensuring daily tasks, routines are completed and protocol followed

Train desk team members on role, including new hires, as assigned by director or manager

Demonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity

Manage member and guest concerns and scenarios effectively, with professionalism, including routine and escalated situations, as assigned by director or manager

JOB REQUIREMENTS  

Show up with a positive, adaptable attitude that fosters a welcoming environment

Thrive, build connections, and prioritize effectively in a fast-paced, people-facing role

Deliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)

Coach, support, and provide feedback to team members, to ensure they are delivering exceptional service and experiences

Through behavior and actions, embody Movement’s core values of growth, connection and integrity

Lead the team through daily tasks, routines, protocol to ensure the gym is maintained and any issues are flagged to managers, make decisions within the scope of the role

Clear, effective, and proactive communication as well as supporting delivery of information and messages to team members

Problem-solving skills to creatively find solutions for member and guest needs, including handling routine and escalated situations effectively

Ability to operate proficiently in front desk software and systems and follow protocol and policies

Responsibly manage keyholder and opener/closer duties

Act as role model and coach to other team members in all aspects of job 

1+ year successful experience in people-facing hospitality, recreation, service industry or related role

Passionate about climbing, yoga, and/or fitness and eager to share with others

Ability to instruct Introductory climbing classes (training provided)

Regular evening and weekend availability

ADDITIONAL INFORMATION  

This is a part-time OR full-time position 

Starting pay at $25.64 - $27/hour, based on experience  

Benefits include, free membership, in-gym discounts, guest visits, and retail discounts.  This position may be filled as full-time or part-time. If the Team Member’s combined hours in this role and any other Movement role meet full-time benefits eligibility requirements, they may be eligible for health benefits, 401(k) with match, and vacation benefits. 

Internal team members who apply should be in excellent standing in their current role

New hires will complete a screening process

Scheduled shift times may vary from week to week or month to month

Climbing skills can be taught – if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!