{"id":2955221,"url":"https://alion.io/job/movement-mortgage-associate-support-technician","title":"Associate Support Technician","company":{"id":1979438,"name":"Movement Mortgage","domain":"movement.com","url":"https://alion.io/company/movement-com","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":42600,"max":64900,"currency":"USD","period":"year","gross":null,"usd_annual":64900},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T21:20:31Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T13:51:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join the company defining what it means to be an Impact Lender!\nMortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending - a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.\nAt Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.\nResponsibilities\nTriage, prioritize, categorize, resolve, and escalate support cases through our IT service management system, with a focus on timely resolution and customer communication.\nTroubleshoot end-user hardware, software, and common technology issues across Windows and a limited number of macOS devices.\nPerform routine Active Directory and Entra ID tasks such as onboarding, offboarding, password resets, group membership changes, and account troubleshooting.\nTroubleshoot and resolve basic mobile device support requests across iOS and Android.\nSupport hardware deployment, returns, break/fix, inventory reconciliation, and other asset management activities.\nProvide user support and guidance for commonly used applications and systems.\nSupport end-user functions across our enterprise applications, troubleshooting issues where possible and escalating to the appropriate teams when needed.\nKeep customers informed while their incidents and requests are being worked through.\nParticipate in IT projects such as upgrades, rollouts, and migrations that fall within the scope of the support team.\nTroubleshoot basic network and application connectivity issues.\nCommunicate effectively with customers and teammates through email, support cases, chat, phone, and in person.\nHelp create and maintain technical documentation and knowledge base articles.\nQualifications\nHigh school diploma or GED.\nNo previous professional IT experience required. We’re looking for someone with the aptitude and interest to learn.\nCurious about technology and interested in developing technical skills through hands-on experience.\nComfortable troubleshooting problems, asking questions, and working through issues you haven’t encountered before.\nStrong customer service mindset with clear written and verbal communication skills.\nBasic familiarity with Windows and common productivity applications.\nAble to learn new tools, systems, and processes through training and hands-on experience.\nOrganized and able to manage multiple requests and priorities.\nAble to work effectively as part of a collaborative team.\nAbility to work on-site at our headquarters in Indian Land, SC, or in a previously agreed-upon remote location.\nAbility to work extended hours, including nights, weekends, and holidays, when needed during periods of high volume or for special requests.\nPreferred Qualifications\nExposure to Microsoft 365, Windows, macOS, Active Directory, Entra ID, networking, or remote support tools.\nPrevious customer service or technical support experience.\nExperience building, repairing, troubleshooting, or experimenting with computers, networks, software, or other technology.\nCoursework, certifications, personal projects, homelab experience, or other examples of self-directed technical learning.\nBasic familiarity with IT security concepts and practices.\nThe expected salary range for this position is between:\n$42,600.00 - $64,900.00The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.\nWe also offer a benefits package that includes:\nCompetitive pay\n\nBenefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE\n\nRetirement plan: 401(k) and Roth\n\nPaid Time Off: 16 days front loaded. Prorated based on the start date month\n\n11.5 paid holidays per year\n\nEmployee assistance program\n\nExcellent career growth opportunity\n\nFun, team-focused working environment\n\nEmployee driven community outreach program\n\nRelocation packages available\n\nThe application window is anticipated to close on:\nNovember 2, 2026We’re definitely not your average mortgage company. When you’re ready to grow your career AND your impact, we’re ready for you. We’re also one of the nation’s top lenders and are redefining corporate culture. We work hard, we have fun, we invest in our people and we make a difference. Sound like a plan? Good. Learn more at www.movement.com.","description_format":"text","description_chars":4608,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T21:20:31Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":1,"expected_fill_days":53,"reasons":["conf:12","agency","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":64900,"is_top_pay":false},"html_url":"https://alion.io/job/movement-mortgage-associate-support-technician","json_url":"https://alion.io/job/movement-mortgage-associate-support-technician.json","meta":{"generated_at":"2026-10-22T22:58:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8432,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1979438},"rest":"https://alion.io/mcp/rest/get_company?id=1979438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmovement-mortgage-associate-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmovement-mortgage-associate-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmovement-mortgage-associate-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/movement-mortgage-associate-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmovement-mortgage-associate-support-technician"}]}