{"id":3159423,"url":"https://alion.io/job/mozaik-account-manager-cse","title":"Account Manager CSE","company":{"id":1940821,"name":"Mozaik","domain":"toutapprendre.com","url":"https://alion.io/company/toutapprendre","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boulogne-Billancourt, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":49998,"currency":"EUR","period":"year","gross":null,"usd_annual":56081},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-23T13:34:19Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T14:58:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Rejoignez le Groupe Mozaik en tant qu'Account Manager CSE. Vous serez responsable de la fidélisation et de la rétention d'un portefeuille de clients CSE, du développement des comptes par le cross-sell et l'upsell, de la relation client et du conseil, ainsi que du pilotage, des données et de la collaboration. Vous devez avoir une expérience confirmée en gestion de comptes, une connaissance du milieu CSE est un atout, et une maîtrise des outils CRM.\nMissions\nPrendre en charge un portefeuille de clients CSE, sécuriser les renouvellements et réduire l'attrition.\nIdentifier les opportunités de développement au sein de votre portefeuille, proposer des modules et solutions complémentaires.\nAnimer une relation de proximité et de confiance avec les élus, conduire des points de suivi réguliers et des bilans d'usage.\nProfil recherché\n### **Expériences*** Une expérience confirmée en Account Management, Customer Success ou vente B2B, idéalement en logiciels ou SaaS\n* Un track record démontré en fidélisation de portefeuille et en développement de comptes (cross-sell, upsell)\n* Une connaissance du milieu CSE (élus, ASC, enjeux de gestion et de communication) est un vrai atout\n**Compétences**\n* Maîtrise de la gestion d'un portefeuille clients et des cycles de renouvellement\n* Capacité à détecter des opportunités et à les transformer en ventes additionnelles\n* Aisance à conseiller, négocier et convaincre des décideurs élus\n* Maîtrise des outils CRM et de pilotage de portefeuille (Salesforce)\n* Capacité à démontrer la valeur d'une solution logicielle dans la durée\n**Qualités**\n* Le sens du service et le goût de la relation client durable\n* Écoute active, empathie et diplomatie\n* Orientation résultats et sens du challenge\n* Rigueur, organisation et capacité d'anticipation\n* Autonomie et sens des responsabilités\n* Esprit d'équipe\n**Pourquoi nous rejoindre ?**\n* Un rôle clé, au cœur de la croissance et de la satisfaction client au sein du Groupe Mozaik\n* Un produit utile et concret, au service des élus de CSE et des salariés\n* De réelles perspectives de performance et une rémunération variable attractive\n* Un environnement dynamique, stimulant et en 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