{"id":1141798,"url":"https://alion.io/job/mozilla-corporation-strategic-account-manager-firefox-enterprise-dach","title":"Strategic Account Manager, Firefox Enterprise (DACH)","company":{"id":1740,"name":"Mozilla Corporation","domain":"mozilla.org","url":"https://alion.io/company/mozilla","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["DE","AT","CH"],"hiring_countries_total":3,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":128000,"period":"year","method":"role_country_seniority_unknown","sample_n":132},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SIEM","optional":true}],"status":"live","first_seen_at":"2026-09-23T12:32:01Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T06:41:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu.\nTo learn more about our Hiring Range System, please click this link.\nWhy Mozilla?\nMozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission - to make the internet better for people. \nThe Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders - only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. \nAbout this team and role:\nFirefox Enterprise is a new team within Mozilla that is addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure. We’re now seeking a Strategic Account Manager, Firefox Enterprise to help grow Firefox Enterprise across Germany, Austria, and Switzerland. This is a high-impact post-sales strategic account and customer success role for someone who is excited to build deep relationships with customers and help them achieve success using Firefox Enterprise. \nWhat you’ll do:\nServe as the primary point of contact for assigned customer accounts\nBuild and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders\nDevelop success plans and guide customers from pilot through deployment, adoption, and broader rollout\nMonitor account health, lead business reviews, identify risks, and coordinate mitigation plans\nOwn renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts\nIdentify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow\nRecognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive\nConduct regular check-ins, business reviews, and success planning with customers\nResolve issues and escalate when necessary to ensure timely resolution\nWhat you’ll bring: \nRequired qualifications\nExperience owning strategic customer relationships in enterprise technology, including engagement with both senior and operational stakeholders\nA track record of supporting commercial outcomes through renewals, expansion, consultative sales, or a combination of these\nStrong relationship-building and communication skills, with the ability to establish trust across different levels of a customer organization\nExperience coordinating cross-functional teams to address customer requirements, risks, and escalations\nSufficient technical curiosity and learning ability to engage credibly with enterprise architects, security teams, IT operations, and product specialists\nNative-level fluency in German and advanced written and verbal communication skills in English\nWillingness and ability to travel across Germany, Austria, and Switzerland as required\nWillingness and ability to occasionally accommodate collaboration and meetings aligned with U.S. business hours\nCommitment to our values:\nWelcoming differences\nBeing relationship-minded\nPracticing responsible participation\nHaving grit\nPreferred qualifications\nExperience with enterprise infrastructure, security, platform, or on-premises software\nExperience working with public-sector, regulated, or similarly complex organizations\nExperience selling enterprise support, subscriptions, or professional services\nFamiliarity with open-source software and enterprise open-source business models\nFamiliarity with browser management, endpoint policies, identity and access management, SIEM, or related enterprise technologies\nWhat you’ll get:\nGenerous performance-based bonus plans to all eligible employees - we share in our success as one team\nRich medical, dental, and vision coverage\nGenerous retirement contributions with 100% immediate vesting (regardless of whether you contribute)\nQuarterly all-company wellness days where everyone takes a pause together\nCountry specific holidays plus a day off for your birthday\nOne-time home office stipend\nAnnual professional development budget\nQuarterly well-being stipend\nConsiderable paid parental leave\nEmployee referral bonus program\nOther benefits (life/AD&D, disability, EAP, etc. - varies by country)\nAbout Mozilla \nMozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.\nCommitment to diversity, equity, inclusion, and belonging\nMozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.\nWe will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at  to request accommodation.\nWe are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.\nGroup: C\nReq ID: R3232","description_format":"text","description_chars":6843,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Home office","Parental leave","Professional development"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Data & Analytics"],"lifecycle":[{"event":"open","at":"2026-09-23T12:34:36Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":55,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/mozilla-corporation-strategic-account-manager-firefox-enterprise-dach","json_url":"https://alion.io/job/mozilla-corporation-strategic-account-manager-firefox-enterprise-dach.json","meta":{"generated_at":"2026-09-24T07:22:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}