{"id":137543,"url":"https://alion.io/job/mozn-crm-support-analyst","title":"Commercial Operations - Salesforce Analyst","company":{"id":4906,"name":"Mozn","domain":"mozn.ai","url":"https://alion.io/company/mozn","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM Guardrails","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T07:32:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":2},"description":"About Mozn\nMOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.\nWe’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact.\nIf you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises\nAbout the role\nWe are seeking an experienced CRM Support Analyst to support our Commercial Operation supporting our mission to drive user adoption, automate business processes and drive our Salesforce platform to be the version of truth for customers and pipeline.\nIn line with Saudization requirements, we are currently prioritizing Saudi national candidates for this position.\nWhat you'll do\nSalesforce Administration\nManage and maintain Salesforce configuration, including users, profiles, permission sets, roles, workflows, validation rules, page layouts, and record types\nAdminister data imports, updates, cleansing, and deduplication to ensure data accuracy and reliability\nMonitor system usage, adoption, and performance; proactively identify areas for improvement\nBusiness Support & Optimization\nAct as the primary point of contact for Salesforce-related questions, issues, and enhancements\nTranslate business requirements into scalable Salesforce solutions\nBuild and maintain reports and dashboards to support sales performance and executive reporting\nSupport lead, opportunity, account, and pipeline management processes\nGovernance & Best Practices\nEnsure adherence to Salesforce best practices, security standards, and data governance policies\nCreate and maintain user documentation, training materials, and process guides\nSupport onboarding and ongoing training for Salesforce users\nRequirements\nDemonstrable experience in driving user adoption of a system or platform \n1-3 years of hands-on Salesforce experience (Sales Cloud)\n Salesforce Administrator Certification is required or in progress\nStrong understanding of system processes (necessary guardrails and success criteria), data models, permissions, and access levels.\nStrong analytical, problem-solving, and communication skills\nMust be fluent in both written and spoken English and Arabic.\nPreferred Qualifications\nExperience supporting Marketing, Sales and Customer Success teams\nKnowledge of Revenue Cloud \nAdvanced Salesforce certifications (e.g., Advanced Administrator)\nExperience working in a scaling or fast-paced environment\nUnderstanding of Salesforce data model, security, and reporting\nKey Skills\nTechnical troubleshooting and analytical thinking\nDeep understanding of GTM (Sales, Marketing, CS) processes\nData governance and quality management.\nAbility to work independently and in partnership with GTM teams.\nBenefits\nYou will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.\nYou will be given a lot of responsibility and trust. 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