{"id":1639611,"url":"https://alion.io/job/mpathic-remote-desktop-support-service-desk-engineer","title":"Remote Desktop Support (Service Desk Engineer)","company":{"id":10509,"name":"Mpathic","domain":"mpathic.ai","url":"https://alion.io/company/mpathic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":110000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":338},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Hyper-V","optional":true},{"name":"VMWare","optional":true}],"status":"closed","first_seen_at":"2026-09-21T15:31:39Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T15:04:41Z","board_verified":false,"closed_at":"2026-10-13T15:04:41Z","days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Description\nPlease note that this is a contingent opportunity, we do not have a projected start date.\nWe are actively interviewing and building a pool of pre-qualified candidates so we can move quickly when a position becomes available. Hiring is contingent on an open, funded position and client authorization. Submitting an application and completing our interview process does not constitute an offer of employment, and we cannot guarantee a specific start date or that a position will become available.\nMpathic's Mission is to help enterprises fulfill their mission by delivering superlative omnichannel contact center services, to employ technology that reduces customer effort and magnifies humanity, and to treat every encounter with another person as an unrepeatable chance to make their life better.\nwww.mpathic.com/\nService Desk Engineers (SDE) possess the experience, skill level and in-depth knowledge of the customer environment to effectively respond to general IT-related inquiries for Mpathic on behalf of our customer, a large National Managed Service Provider; they work efficiently in a structured environment, evincing a high and unvarying degree of professionalism and empathy. SDEs will possess exceptional oral and written communication skills, be proficient and consistent problem solvers, collaborate with Mpathic team members and customer personnel, and be able to think critically, listen actively and care about customers with unvarying intentionality.\nSchedule: Friday through Monday 12:00 AM - 10:30 AM EST (10 hour shift with 30 minutes unpaid lunch) It is critical that the SDE is present, with extremely high punctuality, for each scheduled shift.\nThis is an hourly contracted position, and all work is performed from home. All equipment is provided by customer, including a laptop, monitor, docking station, wireless keyboard, mouse and headset.\nThe initial training is typically two weeks, followed by 2-3 weeks of shadowing with the POD.\nDuties:\n· Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizations;\n· Provide administration and maintenance of end users' computers and associated systems in various LAN/WAN environments;\n· Operating System installation for Windows Servers and Desktop systems;\n· Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore;\n· Contribute to computer and network security using a variety of security-based software products and hardware appliances;\n· Provide corporate networking and infrastructure device(s) support, especially as it relates to the end user devices;\n· Provide 2nd and 3rd level contact and problem resolution to hardware, software and applications issues for customers;\n· Resolve user-reported technical issues using available resources while following documented procedures and policies;\n· Explain computer and software operations to technical and non-technical users;\n· Document, track and monitor the problem to ensure a timely resolution with our internal systems (RMM and case tracking systems);\n· Serve as liaison between customers and external support staff to assure accurate problem interpretation. Maintain communication with customers during the problem resolution process;\n· Work with third party IT vendors, providing management and oversight; and\n· Perform other duties as assigned.\nRequirements\nRequired Skills & Experience\n3-5 years of IT support experience (or equivalent aptitude).\nEmpathetic, client-first mindset with strong interpersonal skills.\nHigh attention to detail and ability to follow structured processes.\nStrong troubleshooting skills in Windows OS, Microsoft 365, and standard IT issues.\nFamiliarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell.\nExcellent written and verbal communication skills.\nDemonstrated interest in continuous learning and technical growth.\nPreferred Qualifications\nPrior experience in a Windows System Administration or IT Service Desk role.\nExperience with virtualization (VMware or Hyper-V) and remote PC management.\nCertifications: CompTIA A+, Network+, Server+, Microsoft 365 Fundamentals, ITF+.\nWhy Join Mpathic?\nWork from the comfort of your home with all equipment provided.\nBe part of a high-impact team supporting critical IT operations.\nCompetitive pay and benefits with discretional performance bonuses.\nOpportunities for growth and skill development in a fast-paced environment.\nSalary Description\n$40K-$50K","description_format":"text","description_chars":4557,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Natural Language Processing","Cybersecurity AI","AI Safety & Alignment"],"lifecycle":[{"event":"open","at":"2026-10-01T21:50:32Z"},{"event":"close","at":"2026-10-13T15:04:41Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/mpathic-remote-desktop-support-service-desk-engineer","json_url":"https://alion.io/job/mpathic-remote-desktop-support-service-desk-engineer.json","meta":{"generated_at":"2026-10-14T00:09:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":276,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10509},"rest":"https://alion.io/mcp/rest/get_company?id=10509"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmpathic-remote-desktop-support-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmpathic-remote-desktop-support-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmpathic-remote-desktop-support-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mpathic-remote-desktop-support-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmpathic-remote-desktop-support-service-desk-engineer"}]}