{"id":1639614,"url":"https://alion.io/job/mpathic-remote-esa-customer-success-representative","title":"Remote ESA Customer Success Representative","company":{"id":10509,"name":"Mpathic","domain":"mpathic.ai","url":"https://alion.io/company/mpathic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":19,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-18T16:29:03Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T15:04:41Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Description\nPay Range: $19 - $21 per hour (paid weekly)\nAbout Mpathic\nMpathic is America’s premier consultative Contact Center solutions provider, founded in 2020 at the height of the pandemic. We blend cutting-edge technology with genuine empathy to deliver exceptional service to premium brands and public sector partners.\nOur mission: To humanize communication, fostering trust and loyalty through reliable, values-driven interactions. Specializing in omnichannel CCaaS, staff augmentation for customer support, IT help desks, and sales teams, we boast industry-leading metrics like >90% First Call Resolution. We hire based on Character, Aptitude, and Experience - U.S. citizens from across 42 states - who thrive in our virtue-led culture, innovating solutions that truly connect.\nPosition Overview\nEducation Savings Accounts empower families to make school choices that are right for their children’s educational needs.\nMpathic is seeking Customer Success Representatives to join our Overflow Team, providing expert program and technical support to families, schools, and vendors nationwide in a cloud-based Contact Center. This Overflow team supports the fullcustomer base across all states, handling elevated call volumes and ensuring no family goes without the help they need. The position is fully remote and will employ gold-standard omnichannel tools.\nMpathic’s superlative delivery begins with exceptional individuals and immerses them in cutting-edge tools for collaboration, CCaaS, CRM, and Knowledge Base systems. We believe that empathy and habits of excellence are crucial prerequisites for delivering customer delight.\nAs a Customer Success Representative (CSR) on the Overflow Team, you will be part of a world-class team assisting applicants, participants, schools, and vendors both on the phone and through digital communications - advising them on all elements of the scholarship program, regardless of the state they are calling from.\nResponsibilities\nHandle moderate to high volume of inbound overflow calls from families nationwide\nProvide consistent, accurate, and efficient processing of orders and applications\nGuide customers through program guidelines and technical processes across multiple states and program types\nLog interactions accurately using CRM and CCaaS tools\nActively communicate with team and families\nFlex to support varying call volumes as an overflow resource\nPerform other duties as assigned\nRequirements\nMust be a U.S. citizen; open to applicants from all states\nMust be fully bilingual\nExperience with school choice, ESA, or programs preferred, but not required\nAbility to quickly adapt to varying program guidelines across multiple states\nStrong interpersonal skills; ability to work autonomously and on a team\nDemonstrably effective soft skills, active listening skills, and ability to empathize with customer needs\nExcellent verbal and written communication and customer service skills\nCollege degree preferred; High School diploma or equivalent required\nOutstanding interpersonal, time-management, and documentation skills\nProfessional work attitude and a willingness to learn and continuously improve\nDedicated workspace with minimal background noise during calls and online meetings\nSuccessful completion of all necessary background checks\nAptitude for problem-solving based on established processes and procedures\nMeticulous habits in logging interactions via established business processes and tools\nAbility to learn and become facile with program guidelines and software tools\nExperience working with Office365 applications\nExperience working with CRMs and Contact Center platforms preferred\nHigh speed internet connection with reliable Wi-Fi\nSalary Description\n$19 to $22 an hour","description_format":"text","description_chars":3739,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Natural Language Processing","Cybersecurity AI","AI Safety & Alignment"],"lifecycle":[{"event":"open","at":"2026-10-01T21:50:32Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.662,"p_room":0.75,"age_days":25,"expected_fill_days":27,"reasons":["conf:15","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/mpathic-remote-esa-customer-success-representative","json_url":"https://alion.io/job/mpathic-remote-esa-customer-success-representative.json","meta":{"generated_at":"2026-10-14T22:00:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29500,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10509},"rest":"https://alion.io/mcp/rest/get_company?id=10509"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmpathic-remote-esa-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmpathic-remote-esa-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmpathic-remote-esa-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mpathic-remote-esa-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmpathic-remote-esa-customer-success-representative"}]}